Bill Jacobs MINI, located in Naperville, is a trusted dealership for all MINI Cooper needs. The dealership has earned a reputation for providing a first-class experience to customers in the greater Chicago area for many years. Whether looking for a new MINI Cooper SE, Hardtop, Clubman, Countryman, or Convertible, customers can expect a quick and uncomplicated car buying experience. Customer reviews highlight the exceptional service at Bill Jacobs MINI. Many have praised the friendly and courteous staff who make the purchasing process easy and enjoyable. Service advisor Mitch is often mentioned as a standout, known for his professionalism and commitment to customer satisfaction. The dealership also offers amenities like snacks, coffee, and magazines to enhance the waiting experience during service appointments. While some customers have expressed disappointment over the discontinuation of a shuttle service for distant buyers, they still appreciate the overall service quality. Even those traveling over 135 miles choose to continue using Bill Jacobs MINI for service, citing the team's reliability and efficiency. Overall, Bill Jacobs MINI is recognized for its dedication to customer care and service, making it a preferred choice for MINI enthusiasts.
Servicing my Mini Countryman is great at Bill Jacobs. Easy to schedule, pleasant to talk to Mitch Shefveland (a service advisor), and they provide a loaner Mini if needed. They have snacks, coffee and magazines while you wait. I’ve had zero issues coming here. Five stars!
April 2025
Had a great experience when purchasing a new Mini, and quick and friendly service when I had an unexpected flat tire.
April 2025
I really couldn’t be any happier with the excellent service I received…Jed and Ali are amazing young men who truly made my whole transaction painless…very professional and knowledgeable…Thanks again and I really love my mini!!!
