Road Runner Sports is a store specializing in running, walking, and training shoes, with over 35 years of experience. It offers a free and incredible fit test, taking about ten minutes, which involves watching a customer walk on a treadmill and doing a 3-D scan of the foot. This analysis helps figure out the perfect shoe size and needs. The staff is consistently described as kind, friendly, upbeat, patient, attentive, caring, communicative, and not pushy. They give each customer their full attention, thoroughly explain everything, and offer top shelf service. Employees are praised for being fantastic, awesome, and an absolute delight, even when the store is busy. Customers are advised to be patient, as this high level of care might mean a short wait. The store mainly carries gym shoes, with most ranging from $135 and up. They also make custom insoles, which can cost as much as the shoes, and sell socks, some gear, and pain management supplies, including specific products for conditions like plantar fasciitis. The experience is designed so that customers are prepared to buy a pair of shoes, assisted by a dedicated staff member who helps them try on different options. The business promotes a VIP Family membership with benefits like savings, free shipping, and a Perfect Fit Promise allowing exchanges within three months. They are community-rooted, sponsoring race packet pickups and hosting in-store events. Overall, reviews highlight an absolutely fantastic experience where the staff's incredible attention to detail, unique expertise, and hard work make the price worth every penny, leaving customers with a perfect fit and plans to return and recommend the store to friends.
Gabriel was very helpful and patient with me as I had to leave and return to complete the sale.
July 2026
Maria provided exemplary customer service to me when fitting insoles, socks and shoes, when I had no knowledge of what I wanted to get and where to begin. Very grateful for my experience and will be returning!
June 2026
The staff was courteous and consumer oriented. Overall, we are very satisfied, thanks.
