8:30AM - 6:30PM
2863 95th St #123, Naperville
Shipping Centers
“Had great customer service at this location. Employee, Charlie was very helpful, knowledgable, kind, professional with assisting me with my Amazon returned packages for the first time. I really appreciated the service of being treated like a very valuable customer!”
“Arrived at 1pm for a 2pm pickup. Assigned a door Immediately. Loaded and checked out by 1:30. Staff was very professional and polite. Will definitely come again. *Urban Cowboy Transport LLC *”
“I am writing to commend a gentleman named Mike who opened the FedEx store today at 9 am. I had an exceptional experience thanks to his outstanding customer service. Mike was incredibly patient with me, taking the time to ensure I was doing okay despite also assisting two to three other customers simultaneously that were walking in. He consistently checked back with me to address my needs. His willingness to help is above and beyond and his knowledge of his work is impressive. What stood out the most was his genuinely happy attitude, especially on a Monday. His friendly greeting made it clear that he truly enjoys his job and I’ve observed he has return customers that enjoy his company. Mike brings trust and loyalty out of his customers. Mike's dedication and positive demeanor made my visit a pleasant one. He is a valuable asset to FedEx and this impression he left with me will make me come here instead of other locations or competitors. I will be back to see him! Thanks!”
“I just had a GREAT experience with this location. I had an issue tracking a package. The person (did not get a name) - assisted me. I had to disconnect - but this person (who is great) called me back to make sure she didn't leave a loose end. I appreciate this a great deal. I would say that these guys rock!”
“Stephanie was so helpful! We had to purchase packaging for a really important return. She found the right size and packed it for us while we waited. I appreciate that she understood how anxious I was about making sure it was well packed and that all documents were included.
Thank you Stephanie!!”
“I had came here for christmas last year to buy a new chair for my husband as a surprise but unfortunately my husband is very picky and I had to return it. But I had never return furniture before so I had talked on the phone to ask about the process and they had made it very easy and clear for me. I appreciate the help and assistance. The refund did take over a month and I had to call customer service but they helped with that as well. So overall great selection and very helpful and hope to shop soon!”
“I was in the need of last minute gift wrapping and The Boxes Etc. came through for me in a bind! They were busy, but they were kind and dropped everything to help me out, and I'm forever grateful!”
“I don’t post many reviews but the A+++ customer service here compelled me. I needed to get a package shipped and use the Printers and I was greeted quickly, helped with the things I was there for, and they checked in to make sure everything was working okay. I have had unremarkable experiences at places like Staples in the past, but this will be my new go-to for printing needs!”
“I have been to this FedEx facility many times and the staff has always been helpful and quick with their work. Rodolfo is the guy I usually meet while I go to drop off some packages. He is the guy how will always makes sure your data is confidential and secure. You will not see any paper lying on any table just like that which shows how seriously they take the job of keeping the Data secure. He is very calm and cooperative and always gives suggestions how things can be better or tell me the options I have for the shipping in detail without losing any patience. Thank you for being an amazing person whom I can trust and be sure my package is in safe hands. Also I have noticed NON- FEDEX facility they charge even for a tape. Luckily FedEx doesn’t do that. Else I have seen people paying extra $3 just for a tape. Thank you FedEx and Rodolfo for making things easy for so many people.”
“Great people - Excellent services. Always trying to assist in the packaging & shipping process.
The modernization of having my list of people I ship to regularly is seamless and efficient on my time.”
“Everyone in this location is very friendly except the lady with curly hair, she's very rude and unprofessional. She has to learn how to treat her customers!”