Verizon in Naperville is highly praised for its exceptional customer service and friendly staff. Many customers report positive experiences, often highlighting specific employees who go above and beyond to assist. One customer described Mike as knowledgeable and effective, resolving issues that others couldn't. Angelica is noted for her kindness and patience, answering questions with a helpful attitude. Alicia received thanks for helping a customer set up a family plan while explaining available promotions. Even customers who initially faced difficulties with their orders found resolution and satisfaction at this store, particularly with Mason, who was recognized for his exceptional service after a previous frustrating experience. Overall, this Verizon location stands out for its commitment to customer care, making it a top choice for mobile, 5G home internet, and business needs. Customers can conveniently visit the store or order online, with options for in-store pick-up or fast shipping.
This is the best Verizon store I have ever been to. The staff is very friendly and always eager to help me out. The customer service here is the best around. Everyone from management to business to sales representatives: 10/10.
November 2024
Mike Green was amazing. I was without a working phone for 2.5 days. Did door by phone with Verizon with 3 people over that time. No luck, and was very frustrated. Made an appt and went to this store. Mike was amazing, has more knowledge than the phone people. He worked his magic and my phone is up and running perfectly.
October 2024
I went to 3 Verizon stores today trying to find the new iPhone. Horrible experiences at the first two places. Super rude employees you can tell just didn’t wanna be at work today. 3rd store I walked in and Angelica was AMAZING. So so kind and patient with all of my dumb questions. I really appreciated her help. THANK... read full comment
