Pep Boys in New Lenox, IL, is known for its exceptional customer service and reliable auto care. The team, led by the manager Lydia, is praised for their helpfulness and willingness to provide coupons for services. Mechanics like Steve and Jacob have earned high marks for their honesty and expertise, particularly in diagnosing issues accurately. One customer shared a story where Steve patiently explained necessary repairs to a college student, helping her understand the extent of damage to her vehicle. This experience led to the customer entrusting all their vehicles to Pep Boys for regular maintenance. Customers appreciate the thoroughness and knowledge of the staff, who have provided dependable service for both personal and fleet vehicles for years. The team is recognized for their diligent troubleshooting and commitment to customer satisfaction. Even during busy times, the staff, including Jake, ensures that repairs, like fixing flat tires, are handled efficiently without upselling unnecessary services. The friendly atmosphere and professional service at Pep Boys make it a go-to auto service and tire shop in the community, where customers feel their vehicles are in good hands.
Jacob was awesome and very knowledgeable. He definitely gave me some great insight of pros and cons of getting a new transmission when my car goes.
March 2025
Called in the morning and had my car back by 4pm. No problems and very freindly people.
July 2024
Jacob was an awesome rep he insured my daughters car was road ready to travel to college. He was very informative and addressed every issue with an explanation and its importance.
