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“DYLAN is the GOAT of customer service and customer care! I had all these old records I needed to ship from IL to my Dad in TX. DYLAN helped me get them from trunk and into boxes so neatly - and they arrived safely and on time. DYLAN can totally teach a class on how to handle what may seem to be a customer’s difficult situation and turn it into a carefree and positive experience. Thank you, DYLAN, for making this so possible!”
“This was the first time I have showed up to a Estes location and everything looked proper. The place was well organized and the staff members were all very polite and helpful. ?”
8:30AM - 8:30PM
569 Collins St, Joliet
Shipping Centers
“Very good service, very friendly and best of all, they always welcome you with a smile, not like in other places where only faces are as if you were going to ask them for something as a gift.”
“Jacob helped me 2 times getting paperwork notorized and sent out. He was super helpful and quick mannered, the entire team inside is really professional and quick with help. Really appreciative of their calm and helpful demeanors”
“I was in the store using the self service printer when I overheard a conversation between a customer and the Manager Sunni and employee Ethan. The customer was very rude and upset after deleting her own emails. She wanted someone to blame for her own doing. Manager Sunni and employee Ethan went above and beyond to help the customer to no avail. The customer at one point demanded to see Manager Sunni’s phone to browse her personal email! In the end Manager Sunni and employee Ethan did a phenomenal job at being professional. I always come to this location because I am always helped when needed and able to print documents with no issue. Thank you for all of your staff for being professional, helpful and kind.”
8:30AM - 7PM
1244 State St, Lemont
Shipping Centers
“let me just tell you, i would trust this ups store with my most expensive packages, specifically if jordan bartman is working. the other day i had to come in with my amazon return, and she took care of it in an exquisite manner. she gave it a massage, pampered it, then put it in a box with some luxury packing peanuts. she then reassured me that the package would make it safely, and that she would personally walk it to its destination so no harm would be done (it needed to be delivered to New York City). jordan is now attending my family’s thanksgiving due to all of the help she provides to me and my family with delivering our packages. if you ever need your package delivered, PLEASE go to this UPS store, you will not regret it!”
8:30AM - 6:30PM
16525 W 159th St, Lockport
Shipping Centers
“The young man that worked on Sunday around 1 pm was an absolute pleasure. There was a customer in front of me that did not speak English. He took his time and helped translate with an app on his phone. He was very patient and professional. Words really can't say how much I was impressed.”
“Dylan was great the first time I went in for my passport photo! Charvaez also was so nice and friendly and ready to help with whatever I needed. Fantastic attitude, amazing customer service here. :)”
“Hi, I’m Eileen from Mugshots, whether I need flyers or menus made, UPS on 14007 S Bell is the best place to go. They are great people that love their job and make it easy on customers.Thank you for providing great products and customer service!”
“they are the best I needed logos printed for my semi trucks they were able to help me out the lady behind the counter knew exactly what I needed and went above and beyond to help me I truly thank her for her knowledge and understanding”
“Hi this is Eve Hamilton Pinkston (Harold's wife) we n, your Manager Zach from Mokena office went above and beyond to help my sister and I with my Dad, he was on the floor and we couldn't get him up, Zach came to deliver a pkg and was so kind to take the time to help us get him up in the wheelchair, May God continue to bless you and we truly appreciate everything please give Zach a raise ? ?”
“Staples in Frankfort. Alex was helpful at the register and called a Manager for me when I needed a specific item yesterday that I could not find on the store shelves. John came up and when I explained my situation took the time and attention to go in back and find just what I needed and even brought me a few choices. It is customer service like this that will keep me a loyal customer ... especially in today's climate when doing your best to take care of a customer seems to be lacking in so many fields. Thank-you again John !!!”
“Massive parking lot in the Jewel/McDonald's/Arby's strip mall on 159th and Farrell Road. Always well staffed and even if there's a line, things move quickly and efficiently. Better than most locations of this chain.”
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“I have been a customer for the past year and this location has been great to work with. Staff is top notch, and a special 5* review for Kristen, clone her as she has been great to work with on numerous occasions.”