The O'Reilly Auto Parts store in Niles, Illinois provides an excellent service experience. Customers highlight the store's helpful and professional staff, who offer great customer service and support. The workers are described as friendly, polite, respectful, and efficient, often going above and beyond. Specific examples include employees expertly installing a replacement battery with tricky maneuvering and successfully installing a headlight that seemed like a tricky installation without needing special tools or taking anything apart. Staff also assist with exchanges and problems, such as handling an even exchange for incorrect parts without a receipt. The store carries all kinds of spare parts for light cars and heavy trucks, including very basic spare parts in general. It offers various store services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. This location is one that can resurface brake rotors and drums and has a free Loaner Tool program. Many customers recommend this location, noting it is amazing and that they would definitely recommend it to anyone.
Had a great experience here. Lincoln went above and beyond to help me with my issues and solved them promptly. Definitely recommend!!
March 2026
Best place to buy all your automobiles parts excellent service and delivery
December 2025
I always go here but today was an exceptionally great experience. It was 10 degrees outside and Lincoln was more than willing to help change the battery on my vehicle. Thank you so much to Lincoln and the whole team.
