The O'Reilly Auto Parts store in Niles, Illinois provides an excellent service experience. Customers highlight the store's helpful and professional staff, who offer great customer service and support. The workers are described as friendly, polite, respectful, and efficient, often going above and beyond. Specific examples include employees expertly installing a replacement battery with tricky maneuvering and successfully installing a headlight that seemed like a tricky installation without needing special tools or taking anything apart. Staff also assist with exchanges and problems, such as handling an even exchange for incorrect parts without a receipt. The store carries all kinds of spare parts for light cars and heavy trucks, including very basic spare parts in general. It offers various store services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. This location is one that can resurface brake rotors and drums and has a free Loaner Tool program. Many customers recommend this location, noting it is amazing and that they would definitely recommend it to anyone.
Sal's the man! Helped me getting a new aux battery and tested my main battery. Thank you!
July 2026
Customer service was outstanding. And the sales person who helped me out was such great help he put my battery in my car and was so honest and was able ro answer every question.
April 2026
Thank you to Christian and Lincoln who helped get me new head lights! I appreciate it the help with my Nissan !
