The Verizon store in Niles provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for in-store pickup, free two-day shipping, or same-day delivery where available. Reviews highlight generally good experiences with knowledgeable and professional employees. Specific staff members are noted for being patient, solutions-first, and outstanding in customer service, thoroughly explaining plans and researching options. Wait times are described as not long, with employees working efficiently even close to closing time. While one customer reported a difficult experience with a phone return that involved some confusion, the store management was patient and able to resolve the issue. The staff are consistently described as very nice, smart, and knowing what they are doing.
Staff is very helpful and knowledgeable. Zahid and the other Sunday crew members helped me save money and made my shopping experience a quick and enjoyable process.
September 2023
Ryan is the best specialist i have ever met at Verizon stores. He is professional, knows what he’s doing and very polite.The manager Aleks is very smart and pro. Very nice to all customers!
August 2023
I had a difficult experience with a phone return due to damage. During the visit there was confusion between corporate and the store but Edwin, the manager was patient and solutions first throughout the whole time. I was lucky Edwin was patient and was able to resolve the issue.
