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“I can't say how happy I am with Jessica and Janet. They are amazing!! Always there to help and very good at taking time to explain things and turnaround time on requests are so fast. I feel they have always been there when I needed them. it's hard these days to find good customer service but I found it here.As for pricing on things - I'm not as happy - it keeps going up more and more each year. as does everything.”
“Working with Mea in Jimmy Marinelli's office is a joy. I've worked with her for more than 10 years, and she is always quick to respond and completes requests in a timely manner. When Mea is handling a request, I know it's in great hands!”
“Marlene Borges at Michael Hasselbring's agency is a complete and wonderful gem! She was absolutely fantastic to work with, provided quotes on the spot and was beyond knowledge when it comes to the complex world of insurance. On top of that, their rates were phenomenal - best out of any carrier I called. I couldn't recommend this agency more! Thank you!”
9AM - 12PM
38 South Plum Grove Road, Palatine
Insurance
“I'm pretty sure my parents were a client since 1995, when Hugh got started, maybe even earlier? That says pretty much everything. As we worked to close my parents Estate, Deanna and Michael and their team were so thoughtful, helpful and went above and beyond to honor my parents estate, protect their interests and guide us to a successful solution. It means so much. Truly like a good neighbor. Thank you!”
10:30AM - 2PM
2114 South Plum Grove Road, Rolling Meadows
Insurance
“Edward was great. I'm saving 40% on my home and 50% on my auto coverage, and he actually helped me get better coverage than I had before with lower deductibles. Edward and State Farm have a new long-term customer.”
“Joe McNamara and his team are awesome! They are very responsive to email and phone communication and super helpful with providing necessary information in a timely manner. I've been a customer for years and will continue to be one!”
“Shyla is an excellent State Farm agent. Very professional, knowledgeable and courteous. A pleasure to do business with!!! She worked with my State Farm agent in Sarasota to make all the transactions seamless. Highly recommend this agency. Phil Chaikin, M.D.”
9AM - 12PM
1584 Algonquin Road, Hoffman Estates
Insurance
“I had a great experience working with Mila. She helped me find a new policy that saved me money and made the entire transfer from another state process quick and stress-free. Everything was clearly explained, handled professionally, and wrapped up much faster than I expected. I really appreciate the support and highly recommend them!”
“Andre and his team have always been super helpful! I’ve worked with Valeria, Diana, Karen before she retired, and a few others throughout the years and have always had a good experience. They’ve helped me with everything from adding/removing cars, changing coverages and adding different add-ons, and always answer all my questions.”
“My parents were with them since I was very young and we are still with them. They are wonderful! They truly care and always give great advise. Whenever I have a question regarding life/car/house insurance, they are the first for me to call! Everyone that works there is super helpful and always go out of there way to help. Def recommend to all my friends, family to EVERYONE! You will not be disappointed with there service.”
“This is long overdue but at one time there was no way to publicly acknowledge a business in this way. At one time, my husband worked directly with Cliff. Once we married, I became part of the policy. Eventually, we began working with Leticia. We’ve been married 30 years now. That speaks for itself!!! If it were possible to give more than five stars I would. We have depended on this firm to be professional and efficient but also provide a personal touch. When we call, we know that there’s someone on the other line that knows something about us. I would recommend them to anyone and have done so. They insure our cars and home. Thank you! You guys are much appreciated!”
“Had to get the lienholder information for my auto loan updated under my policy and also convince said lienholder that I had the appropriate insurance from Farmers so that they wouldn't charge me gobs of $$$ for separate insurance. Lacey took care of my update request and contacted the lienholder herself to provide proof of my insurance in less than 24 hours from my request - great customer service!”
10AM - 1PM
686 South Lake Street, Mundelein
Insurance
“Jimena was great at explaining every detail of the insurance. She was very friendly,patient,and kind.My husband and I were satisfied with the service received in this place !”
9AM - 12PM
1569 North Quentin Road, Palatine
Insurance
“I've had nothing but great experiences with Paul and his office staff for the past 15 years. Been prompt with getting back to me. Have stayed with Allstate because of the agency not the company. Thank you Paul!”
“Just moved back to Illinois and had to update my insurance! Spoke with Melissa and she was very helpful on getting me set up with a new policy and answered all my questions! Not only was it professional and kind service, I'm now paying even less than before! Highly recommend trying them out. Thank you Melissa!”
“This is a correction to a previous review. I didn’t read the address on the policy. This agency has been outstandingly professional and helpful. I’m so impressed with the customer service. The mistake was also my fault. I apologize for the other review. If I could find it. I’d delete. lol.”
“Kasia is a tremendous asset to the small business I own and operate. Kasia is efficient with my request for COI's and is clear when answering questions I may have about State Farms insurance coverages of my business and assets.”
10AM - 3PM
448 East Dundee Road, Palatine
Insurance
“I've worked with Patrick McHugh for nearly 30 years, and that says everything about the level of trust he's earned. Over three decades, he's been consistent, honest, and genuinely looks out for my best interests rather than just selling policies. He takes the time to explain coverage clearly, is responsive when I need him, and has never steered me wrong. In an industry where trust is everything, Patrick is the real deal. Highly recommend him to anyone looking for an insurance agent who treats you like a person, not a policy number.”
“Tom is a great agent. He goes above and beyond to insure I am satisfied with my insurance. He personally sends reminders for critical things such as renewals and chances.”
“Constantinos is a very good person that really cares about his job and really wants to help people at the same time he’s so professional it takes time to explain everything to where you understand it. I wish him the very best going forward in his career. He really deserves it and so does his business. His secretary is an awesome person very pleasant. Awesome Customer Service. I felt so welcome that I felt like I was at home. Keep up the good work. And thank you again”
“Matt, Vania, and Gabby are amazing and they've helped our family out in so many ways with great customer service. I highly recommend them with anyones insurance needs!!!”
“Just excellent, professional and friendly. Love the team, their customer service is amazing. Every time when I need it something I got it in the matter of minutes after I called. Love my insurance and the team.”
“Review for Liecha Cirelli and Scott Johnson
As we settle into our new state, we wanted to take a moment to sincerely thank you both for your help and support over the years. We truly appreciate the professionalism, care, and reliability you consistently provided.
Your guidance with our home and auto insurance made everything so much easier, and we always valued your responsiveness, time, and attention to our policies. It has been a pleasure working with you both, and we are genuinely grateful for everything you’ve done.
Wishing you continued success, and thank you again for being such trusted advisors.
Liecha, you always went above and beyond!!”
“We’ve had such a great experience with State Farm! Everyone I’ve worked with has been incredibly kind, professional, and genuinely helpful. What really stands out is how quickly they respond—anytime I’ve had a question or needed assistance, they’ve gotten back to me right away and made the whole process so easy. It’s clear they truly care about their customers and go above and beyond to provide excellent service. Highly recommend!”
“I’ve been doing business for quite some time now. My go to has always been Erica! She has always been there when i needed her to help me with something!”
“Chris Solare to save the day!?Thank youWe’ve all been there, when our ducks are scattered, and we cannot get any of them lined up. I made a choice to drive my car that wasn’t currently insured because we where moving home and auto insurances around to save money. I made the choice to drive down a road with a slower average speed and unfortunately was not paying attention to my speed and got pulled over.Very bad timing. Karma’s on the clock. I get it, I’ve made the wrong choice, ok.Come court time, my case is closed and I’m off probation, told that I’m all finished and free to go. The end. -Dec. 16, 2022.Aug. 2023, I applied for a job with door dash, come to find out my license has been suspended since September 2022, because I haven’t purchased SR-22 yet.New news to me!!!!We have two very well-known big auto insurance companies for both home and auto, and neither wanted to provide service for me. When I was making phone calls to acquire the best price and service, I unfortunately was getting more bad news with the lack of companies wanting to deal with our situation.Chris was the first one who actually treated me with a sense of human dignity and respect. I made a mistake, but I’m still a human. I appreciated his service and information that he provided and feel comfortable and confident to continue to expand my business with him and his dad’s company with all of our insurance needs.If you want safety, security with a family feel when you are looking for any kind of insurance help, I highly recommend working with Chris and his dad(didn’t get to talk or work with Jo, but it seems like he’s a good teacher). ?Thanks again!”
“I recently transferred to Bill Colbert’s Agency after having a less than pleasant experience with another agency in the area. I’m very pleased with his knowledge and the attention I have been given. I’d highly recommend Bill for his pleasant and personal attention!”
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“Brian is patient and easy to work with, explained the process, showed us all of the alternatives, and helped us secure the best home/auto coverage based on our requirment, compared to what is available in the market.”