Great Lakes Credit Union

Banks , Credit Unions
Hours: Great Lakes Credit Union is highly valued by its members for its friendly and professional staff. Customers praise the bank for excellent customer service, especially when visiting in person, with staff being helpful, knowledgeable, and courteous. Many long-term members have been with the credit union for over 25 years and appreciate the consistent quality of service. However, some customers mention issues with reaching the bank by phone, noting long hold times and difficulty in getting assistance remotely. Historically, the credit union was known for going out of its way to serve military personnel and providing convenient services like phone banking and a good app. Over time, some members feel that service has declined, particularly for out-of-area customers, leading them to consider switching to other banks. Despite these concerns, the overall reputation remains positive, with many customers recommending Great Lakes Credit Union for its in-person service and professionalism.

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1. North Chicago, Illinois