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“I love zumiez!! especially the location in north riverside.? the team is so friendly and very knowledgeable/helpful. in specific jasmine is really friendly, very helpful and super nice! i live in downtown chicago but i specifically come to this location for the service and the awesome energy, honestly the team deserves some type of reward or raise”
“The location is always clean and cool. However, lately I've been wearing bandanas on my forehead and I've noticed some establishments won't even acknowledge my presence. Too bad for them. Judging a book by it's cover. Oh well, c'est la vie. ?”
“Super aggravated with the store policy about returning items paid with PayPal but the manager there was cool and apologized about it... My daughter picked out some gear and called it a day... All the staff was super polite and helpful.”
“I want to take a moment to recognize Juan and another employee (I unfortunately didn’t catch their name) for the outstanding customer service they provided.
From the moment I walked in, they greeted me and immediately asked how they could assist. They took the time to understand my situation and truly went above and beyond to help resolve my issue. Juan even explained a bit of the background on why the jeans I purchased didn’t fit correctly, which I really appreciated. They both reassured me that everything would be taken care of and that they would make sure I left satisfied.
While they were confirming everything on their end, I went to the fitting room to try the clothes on. By the time I came back out, everything was already prepared for me. All that was left was confirming the adjustment and I was good to go. The whole process was smooth and stress-free.
Both employees were extremely polite, professional, and genuinely kind. They had great attitudes, welcoming smiles, and were more than willing to help no matter the circumstances. It’s honestly rare these days to find customer service like that.
Because of their excellent service, I would absolutely come back to this specific location again. Outstanding work and a big thank you to Juan and the team!”
“Amazing Service from the Store Manager!
I don’t usually leave reviews, but I had such a great experience that I had to give a shoutout to the store manager, Marleny!
I came in looking for a dress to wear with cowgirl boots and had no idea where to go with it and from the moment I walked in, Marleny made me feel welcomed and taken care of she also went out of her way to make sure I found exactly what I needed.You can tell she really cares about customers and takes pride in what she does. It’s rare these days to find someone who’s genuinely helpful, professional, and kind! Because of her service, I’ll definitely be coming back and recommending this location to friends and family.
Thank you for the top-notch experience!”
“I always find clothes in my size and have access to the fitting room with ease even on busy days.
I don't feel overwhelmed as hopping here and it's nice.”
“Got an outfit yesterday, ? that store ? even for the old Sears & being 1flr. Is stocked & racked perfectly.
It's a coupon uo there too ?”
“This store had to be the filthiest unstocked store I've ever been in what I think this is what you get in Chicago however our Burlington's in Arizona is top notch”
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“The store itself has plenty of inventory and the staff was very welcoming and willing to help. The store just didn't have what I was looking for in particular but it was clean and organized.”