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“We want to say a huge thank you to Meerim for her amazing help! We came to Verizon to buy phones and were absolutely delighted with the service. Meerim is incredibly polite, attentive, and knowledgeable. She explained everything clearly, helped us with everything, and made the whole purchase easy and pleasant. She is a true professional, we need more employees like her!”
“Decided to get a new phone. Went with the galaxy s21. They told me it was out of stock and would ship on August 6th. A few days later, I got a notice that the phone had been shipped. The staff at the store were friendly and courteous and made the switch neatly effortless.”
“I cannot say enough about how wonderful my experiences are in this store. Jack is so very kind courteous and patient. He should teach other stores in the manner of his. I am delighted every time I work with him.
Came back again today and as always great service from Jack!
Came in again and like always Jack was so kind and patient. Very happy with this store!”
“Faviola was so pleasant and helpful to work with. I truly felt like she was striving to obtain the most cost-efficient option for me and really cared about making my transition to a new phone as smooth and efficient as possible !”
“Absolutely amazing service, Amir was the best person to help us possible. He was so kind, patient and informative about the company products and services that my family member was able to get her phone issues resolved and needed up arranging a new internet service with them after the visit went so well”
“I’ve been a loyal customer for a while and really appreciate the quality of service and support. The team is always helpful and responsive, and the products have been great overall.
It would be fantastic if existing customers could be rewarded with better pricing or upgraded hardware options — a small gesture that goes a long way in showing appreciation for returning clients.
Still very happy with the experience and looking forward to staying a long-term customer.”
“⭐️⭐️⭐️⭐️⭐️
Exceptional service — ask for Jose!
Jose, the store manager, truly went above and beyond for us. He did all of the heavy lifting—setting up our business account, adding 5+ lines, and making sure everything was done correctly and efficiently from start to finish. He was extremely knowledgeable, patient, and took the time to walk us through every promotion available so we were getting the best possible deal.
His associate Jason was also helpful, but Jose absolutely led the experience and made the entire process seamless. Because of how well we were treated, we’re already planning to move our personal lines over from Verizon next.
If you want things done right and want someone who genuinely cares, Jose is your guy. Highly recommend this T-Mobile location!”
“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”
“I have a very good experience at this store I go there for the phone upgrade and frady helped me to choose the best one in very good price. Thank you for the good customer service.”
“Came to this store because it was in between elderly relatives and myself, both coming from about 25 miles. They needed help with correcting the rip off phones and service they were scammed into buying at Sam's Club in the Midway area. Victor S assisted us with great professionalism, patience and understanding. After about 3 hours and Victor making multiple calls to T-Mobile customer service (which I was on the phone with for 3 hours the night before trying to clear up the mess), Victor got everything rectified and even was able to get them a credit for what was claimed to be an unpaid first billing. Victor is such a great example of what customer service should be! Give this guy a well-deserved raise! Thank you, Victor! You are great!!!”
“I came here for a SIM card change and Shravani was really patient and helped me through the whole process. I love the customer services Boost provides. I have been with Boost for 5 years now and they never disappoint.”
“Boost mobile is definitely the way to go ?. I was giving some helpful saving information by an amazing staff, that help me save on my phone plan. And when I tell you it is a HUGE saving. Thank you Boost Mobile for having the best phone plan amoung all. Boost Rocks ?.”
“I stopped in this store because my phone wasn't working after leaving another MetroPC. Thanks to Vzma and her colleague, they figured out the problem and got my phone working! They both were so nice and took the time to figure out the issue. Thank You!”
“I wanted to leave a review as I had superior customer service with Olivia there. She was very knowledgeable and polite. I had several questions and she answered them all .”
“Yvette was very helpful and patient we gota free upgrade and she helped us transfer all of our information to our new devices she answered all our questions and reassured us we wouldn't loose any information”
“BTI Communications Group was phenomenal to work with on our new corporate (Cook Media) distribution warehouse in Elgin. David and Adam are true experts in their field—they not only installed our access control, interior - exterior cameras, and intercom systems with speed and professionalism, but also problem-solved many of our security questions to make the system as efficient as possible. Even when challenges came up, they responded quickly and kept operations moving. They also returned to train our staff, so we felt fully confident with the new system. It was truly a pleasure working with BTI Communications Group, and I highly recommend them to anyone needing top-quality security solutions and outstanding service.”
“I had a great experience with Vanessa. She was very professional, patient, and helpful while I visited the store on 6/20/2026. Her excellent customer service and positive attitude made the whole experience smooth and pleasant. I truly appreciate Vanessa's help. I highly recommend this location.”
“This was an absolutely wonderful “Experience!” Truly- Nathan was patient, funny, kind and focused as he guided me through my purchase process. Not only am I happy with his customer service, but I will be sure to come here to this location for any of my T-Mobile needs and future purchases!”
“Jocelyn excellent customer service at the T-Mobile 57th Harlem in Summit! Helping customers with their phone needs
diligently and keeps the line moving, so everyone gets help”
“Absolutely love Brit from this t-mobile she heard me saw what I was seeing and even investigated my error codes, this is why I'm with t-mobile thank you for all your help!!”
Open 24 hours
1905 Lunt Ave, Elk Grove Village
Internet Service Providers
“Very secure. Keep all my passwords and personal information here (and everywhere). The people are so friendly its almost like they know everything about me and my family. Great air conditioning and the snickers in the vending machine were super fresh. A++++”
“Great location and great service. Was particularly impressed with Daisy. She was a very knowledgeable sales associate with a warm inviting energy and tons of patients. Highly recommend to ask for her when going to this store. 10/10 service on her part.”
“On the way to the airport; my wife's phone glitches out. It was an old phone. The ladies there were very helpful. Got me out quickly. Got the new phone to the airport in time before she went thru security. Ladies at this Tmobile saved the day. Thank You!”
“First time at this location. The service was awesome. I would give this store more then 10 rating. I was assisted by Daniel, Asst. Manager and Melissa, RSR. I'm thrilled that I was able to get a new table.”
“I had accidentally downloaded malware onto my phone came into the store and the manager Charles was able to help me right away they didn't make me feel embarrassed about the situation they were polite and professional.”
“OMG Easy Peasy!!!!!! Walked in and was helped by Tuba (Or Tula). Walked out in less than an hour with my modum all set up and ready to go. Came home, plugged it in and it worked. Imagine that! Good by big company with 3 initials who I had been with since 1964, I'm now a happy T Mobile newbie.”
“I just want to take a quick moment to say thank you to all the store representatives that work at this location. They all have been very helpful. I had to come to this location because the store in summit did not want to help me exchange my phone under warranty. I called and they asked me to come in and they assisted with me my warranty exchange right away! Thank you all for your service. It is very much appreciated.”
“This review is overdue from last month. :) I had a wonderful experience here with Yelitza. She helped me from start to finish. She is super tech savvy, honest and super helpful. She is the epitome of what customer service should me. I highly recommend coming here for your phone needs. Thank you, Yelitza!”
“I came in with a new phone & needed everything transfered over from my old phone.Elija was awesome!! He explained everything to me. I would highly reccomend him.”
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“Received great customer service from Wilson very friendly and welcoming. Had so much patience with my husband and I especially with our 2 yr old. He was able to help us make a switch to Verizon go really smoothly with 6 lines.
Thank you and we appreciate all your help. Highly recommend this location.”