Johnston & Murphy is a business known for its excellent customer service and quality shoes. Multiple reviews highlight the helpfulness and knowledge of the staff, including managers and sales associates. One customer praised the store manager for going above and beyond to locate a rare shoe that was no longer in production, successfully finding the last pair nationwide and helping to purchase it over the phone. This level of dedication left a lasting impression, turning the customer into a lifelong supporter of the brand. Other reviews mention staff members like Ron and Andrew, who provided sincere and detailed assistance. Ron, at the Oak Brook location, took the time to understand the customer’s needs, offering personalized advice based on their build and preferences, and engaging in friendly conversations beyond shoes. Andrew helped ensure the right fit and guided the customer to a preferred choice, making the shopping experience enjoyable and satisfying. The store also offers convenience, with staff like Lia helping find specific items such as shoe racks and even shipping shoes that are out of stock. Customers appreciate the professional, knowledgeable, and friendly service, which makes shopping at Johnston & Murphy a positive experience. Whether buying shoes for special occasions, work, or everyday wear, customers feel confident in the quality of products and the attentive service they receive, making Johnston & Murphy a trusted destination for footwear and accessories.
Ron is very knowledgeable and I really appreciate the time he spent going over things with me. I recommend this store because of him.
August 2023
Great men's loafers and comfortable shoes. Great quality.
April 2023
I splurged and bought my wedding shoes here. Service was top notch and the sales rep was very helpful on my final choice. I loved the shoes and they are super comfy. I came back and bought a pair of their boots. Highly recommend this brand and store.
