Bank of America (Lobby Service Only) is a bank that prioritizes customer service and safety. Customers appreciate the professional, polite, and knowledgeable staff, such as Alfredo, who went above and beyond to assist even without an appointment. Many customers have switched from other banks like Chase and Chase, citing better service and a more welcoming environment at Bank of America. The staff, including agents like Mr. A. Garcia and Rachel, are friendly and helpful, providing clear explanations and assistance with new accounts or questions. The bank has been serving customers for decades, with some mentioning a history going back to the 1980s. Due to health and safety measures, the bank has implemented enhanced cleaning protocols based on CDC guidelines and may temporarily adjust hours, so customers are encouraged to check online or via the mobile app. Overall, customers feel valued and well cared for, especially during in-person visits, which are handled efficiently and courteously.
Best experience I've had mr Salvador Paredes at the department of business solutions advisor was extremely professional with very positive attitude and willingness to help highly recommend
June 2024
I was worried because there rating was 2.1, but Alfredo was being professional, unfortunately I didn't got approve for a card, but he suggested me how to start, overall I'm impressed
June 2023
I've been with this bank for a decade since 1987. It has, another name probably LA SALLE DON'T REMEMBER. I NEVER HAS PROBLEM, THE ONLY THING THEY NEED TO OPEN MORE BANK IN CHICAGO. THEY ALL CLOSED AFTER THE PANDEMIC. THANKS
