Quick Lane at Napleton Ford of Oak Lawn is known for its friendly and professional service. Customers appreciate the quick and efficient oil changes, often being in and out in about 20 minutes, with staff valuing clients' time. The dealership offers excellent customer service, with staff like Peter, the service advisor, receiving high praise for their helpfulness and professionalism. They also stand out for their convenient pick-up and drop-off service for repairs like air bag replacements, with clear communication and timely completion. Customers feel confident buying cars from honest staff such as Nick R., who helps find satisfying deals at the right price. While most reviews highlight positive experiences, some mention longer wait times, especially during busy periods, but staff generally remain courteous and accommodating. Overall, Quick Lane at Napleton Ford of Oak Lawn is a reliable place for quick service, honest advice, and quality care for vehicles.
Clean establishment, Great customer service and awesome work on my car.
March 2024
Went in for my 2023 mustang gt recall appointment, Peter my service advisor was simple put awesome, excellent customer service experience, will most recommend you all ask for Peter.
February 2024
This is the place to go for oil changes. A lot of dealerships give you an appointment, but overbook. Not here. Was in and out in around 20 minutes. They know their clients' time is valuable, so they provide professional and quick service.
