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“I always use this post office location because the staff are so helpful. Sadly that's not always the case at other post offices in this general area. I have learned this by trial and error.”
9:30AM - 1:30PM 2:30 - 5PM
309 N Douglas St, St Jacob
Post Offices
“What great service. I needed a package mailed, and she took it upon herself to neatly create the shipping lablel and tape it well. I have had great service like this in other countries, but it is rare in the US. Great job.”
“Great Post Office, Margaret & Lori are the absolute best USPS workers I have ever dealt with at a post office . They go over and Beyond there job description to help you with any of your shipping needs. They have helped with shipping issues and I allow me to ship with NO PROBLEMS! Hands down the best postal experience I ever have every time I go . I Will continue to use there Super Friendly Service 😊... Happy Customer! P. S. You guys at the USPS need to give these women raises! No kidding things would not move as smoothly without them!”
9AM - 12PM 1 - 4PM
201 Federal Aid Secondary 1780, Lebanon
Post Offices
“I was weak and unable to stand up on my walker to wait for the VanGo bus to pick me and my homemaker back up for me to return home. My homemaker asked for a stool for me to sit down in the lobby, and the postal worker provided me one to sit on until the bus came.”
“It's a typical small town location. I often have to call out for an employee, but people are always available and nice. I even went here during the height of Covid when we had to form a line outside and go in one at a time. I've seen worst post offices”
“I have had a positive experience all three times I have been here. The lady that works there was very pleasant. Please note that there is a difference between the Post Office (this place) and the Official Mail Center (OMC) (a previous reviewer incorrectly gave this place a bad review because they thought the OMC was the post office).”
“I have no complaints about my experience here. There were two people in front of me and two behind me and we all got the same treatment and respect. My own ignorance to what I needed to do was my only holdup but I was given accurate assistance to get what I needed done. They for sure sell stamps and can mail things certified.”
8:30AM - 5PM
10850 Lincoln Trail #20, Fairview Heights
Post Offices
“I am uncertain of her name, but there was a woman working at the front counter who was the epitome of customer service!! She was wonderful and made what could have been a very upsetting visit into a wonderful one! She definitely went above and beyond! Thank you for the help, I truly appreciated it! Date of Service was July 18, 2025 at 9:14 am, Clerk 25.”
“I had a great experience processing my passport application there, for some reason my online appointment did not show on their schedule, but The gentleman who helped me was very courteous to fit me in the schedule and helped process my application. Thanks a bunch!”
8:30AM - 6:30PM
5731 Mt Pleasant Ln, Belleville
Post Offices
“Phillip was a pleasure to work with. Very nice and didn’t mind processing my certified mail(it always takes forever) sorry for those who have to wait in line behind me. Outstanding service that should be recognized bc it’s a rare thing in the postal industry”
8:30AM - 5PM
1610 Eastport Plaza Dr, Collinsville
Post Offices
“I didn’t know this post office was here, pleasantly surprised. I first stopped at the one in my town of Troy and they had one employee working and a line of about 10 people and they all appeared to have 2+ boxes each in their arms. After waiting about 10 minutes, I had to leave for an appointment, but during that time only one person was helped. When I walked into this office both counters were open and there were two people ahead of me. The one window closed down after helping her customer, it was close to closing so to be expected. The other lady was very fast and efficient with her customers. She didn’t have much emotion as friendliness or any negativity, just professionalism, getting the job done and answering your questions and getting you in and out, I can respect that. The facility was clean. I read the reviews after I left and will leave the rating a 5 and will track my packages to ensure they arrive on time and without incident, if they do, I’ll keep the 5 and recommend this USPS Office.”
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“I’m actually a Belleville resident but called in to OFallon and spoke with Amanda to ask a question. Not only did she she answer my question, she went above and beyond and provided further guidance to ensure my delivery goes as expected. Good customer service is a rare occurrence these days (hence why I called OFallon instead of Belleville) and I sincerely appreciate her reminding me that there are people who still go above and beyond to be helpful.”