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“The call center grossly messed up on the type of unit I needed. I asked was he the manager of the 9800 S. Harlem location and he said yes but truly he was only the call centerI told him exactly what I needed and he gave me an extra large one the manager of 22 years here at the 9800 S. Harlem location fixed my problem and instantly provided us with the correct size.”
“I had a great experience at this storage place! Deb was incredibly kind, patient, and helpful throughout the whole process. She made everything easy and stress-free. Truly amazing customer service — thank you so much!”
9AM - 5PM
15331 S 70th Ct, Orland Park
Self Storage
“Excellent company. From the minute they arrived John M,Mark and JP were so friendly and professional. They moved everything with such care. They had everything moved within 4 hours and the price was very reasonable.”
“The Manager was very helpful and super nice. She was able to get me into another unit after my reservation expired. She made what could have been a terrible experience a very pleasant experience ^_^
Update: I’m back here again in 2026 and I received great service from Alex!!!!!”
“This is my first time here at Extra Space Storage and Ms Carla is so informative, helpful, and hands on. The place is very clean well organized. I have no worries at all. Thanks Ms Carla!”
“This place is amazing and the lady that works there is a sweetheart. She helped me set up what I couldn’t finish doing on the app, walked me to my storage space and showed me how everything operated. The place is great, but the service is even better.”
“The clerk Joyce is very nice, thank you for your support and services. Certainly public storage is a wonderful storage company. I have moved my sister from Pasadena California to LasVages. And used there storages, at that time. Thank for the staff at Lincoln St in Pasadena. And the store I n Fair Oaks, in that town. Thank you so much.”
“Great experience with Extra Space Storage. The facility was clean, secure, and very well maintained. The staff was professional, friendly, and made the entire process quick and easy. They took the time to answer all my questions and made sure I got the right unit for my needs. Access to the unit was simple and convenient, and I felt comfortable knowing my belongings were safe. Highly recommend this location if you are looking for reliable storage with excellent customer service.”
“Dawnya is the best!!! So helpful and accommodating. My first time renting and she took all the time I needed to walk me through the process, show me my unit, and explain the billing so I understood everything! Love her!”
“Just a seamless experience as I was tasked to sell my deceased uncle's condo nearby. Using this facility gave my family time to go through his possessions in a respectful manner (while liquidating the property). Thanks to the staff at this location! ?”
“Wonderful ladies are always helpful, kind and professional! Was contacted immediately after weather related problems which were also handled swiftly. Thanks ?”
“Her knowledge of the app and as well as information about my account was superb ? if would come back it would be this location cause she gives a general feel of she's taking care of you. Great customer service”
“We required a storage unit for 5-6 months. Our first day, my husband put our lock on the wrong unit. We received a call from Ed almost immediately. He took excellent care of the property and really looked out for his customers. It was a great experience all around.”
9:30AM - 6PM
3914 W 111th St, Chicago
Self Storage
“I had an excellent experience working with the manager Nique. She was professional, knowledgeable, and went above and beyond to make the rental process smooth and stress-free. The facility was clean, secure, and well-maintained! Her outstanding customer service made a big difference.
Sincerely, Hope Kats”
“We have had our Class C stored with East Gate storage for about 2 1/2 years. Randy has always been able to work with our schedule and get us in or out. We certainly recommend East Gate for any of your large vehicle storage needs.”
“This was my first time using a storage facility. I reached out to a couple for pricing but they were higher than I could afford. I walked into SmartStop and was greeted by Eric. Eric was very patient, professional and knowledgeable. The price was affordable and i even received the promotional price which was even better. He made me feel at ease with storing my belongings. I had to make a couple of nearby runs and couldn’t make it back until after the facility closed. Eric waited for me to return. Great customer service and I appreciate his help and assistance. I would recommend SmartStop for storage.”
“Ted was wonderful with assisting me with my decision to move out of old unit & downsize to new unit. The comparable sizes, location, pricing, and completing the final forms
For the pricing, showing me the current available units.
He was very patient, friendly, kind, and professional. I especially appreciated that he came to check on me as it took me longer than I thought to transfer everything I needed to over to the new unit. You are lucky to have Ted as a wonderful employee representing your company!”
“Recently had a situation come up and was grateful for getting Sarah on the phone! She was quick, no hesitation to handle my issue immediately!! Very professional and sweet!! Thank you”
“Betsy was very friendly and helpful. Explained all the terms on the agreement and provided a few tips for storing and accessing the building. Very clean place as well.”
“I want to thank Nicole for being a beautiful person and providing great customer service and support. Nicole always has a smile and always assists. You are appreciated for being kind and caring about the people you are assisting. Ms King”
“I want to thank Sony and Eddie for their excellent customer service and support. They helped me choose the right storage unit and explained everything thoroughly and professionally. The facility is clean, well-managed, and reasonably priced each month. I would definitely recommend this Public Storage location to anyone looking for storage.”
9:30AM - 6PM
10700 W 159th St, Orland Park
Self Storage
“We rented this facility early December 2025 and were able to take advantage of a deal they had for the Christmas season (3 months 50% off). It was a killer deal for sure! Tomorrow will be January 2026 and thus far we have had superb experiences with this location. Shelley (I think I got her name right) has been at the office, and she texts and/or emails me as needed when I have questions or need anything regarding my unit.
Location: It's in a more remote section if Orland Park, but still close enough to the busier side of Orland.
Cleanliness: we have zero complaints about the hygiene of the facility. Always appears clean. Supposedly they spray for pests on a regular basis, so I trust that's part of their integrity
Overall: Great experience. Staff has been great. We got the smaller unit and are now at capacity, as we are trying to move asap. It's been a great help. We pull into the garage EVERY TIME we come drop off items and we pull both of our trucks into the garage to unload. I love that it is temperature controlled (out storage is indoors). They allow you to waive their insurance if you have coverage with your home owners insurance (we did that and showed proof and the process was seamless.) you can also return the lock they provide you if you have your own (they will refund you the $16). GREAT EXPERIENCE. we hope to be done with storagemart before February ends, so we are grateful to Jesus to be able to declutter so we can sell our current house while also searching to buy. Great jobs ladies and gents. Happy New Year! ????”
“Ted at public storage is very professional, very kind, and truly was a blessing to address my concerns. Need more professional people like him on staff, and in the world.”
“I Don’t Mind Referring People To Public Storage On 12730 S Pulaski Rd In Alsip. The Staff Especially Nina Is Very Sweet Kind And Polite. All The Staff Members There Have Excellent Customer Service And Are Very Polite And Friendly. I Really Like My Storage Place Because The Staff Are Polite,Courtesy,Friendly And Keep A Smile On There Face. Excellent. Customer Service Management Nina Trained And Taught Them We”ll.”
“Katie was great I was a little late to the appointment to take a look at a 10x10 she didn’t mind! She also didn’t try to upsell me on anything! 10 out of 10 would recommend everyone to see Katie!”
Open 24 hours
21827 S Schoolhouse Rd, New Lenox
Self Storage
“This was very easy to setup. Tiffany walked us through the process. She took the time to show us a couple of units. Definitely would recommend this storage facility if you’re looking.”
“This an Excellent facility , staff is polite and generous , If ask a question , It is explain very well, i would recommend everyone to this facility also very clean ,”
“Mark was awesome!! Great customer service. Needed a storage unit temporarily for our military son. The 8/8 was perfect! Very nice units and well maintained facility!! Thanks Mark for everything!”
“I love this place. Don is a man of his word and always a joy to speak to. A well secured indoor storage for my boat is the reason why my boat is still in great condition.”
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“Brenda was so helpful and accommodating. She really understands the business behind public storage. She made sure to fulfill my requests and she has done so gracefully. I enjoyed doing business with Brenda. Would come back for Brenda.”