JD Sports offers a generally positive shopping experience, with helpful staff and attentive service. Customers have praised employees like Grace, who was described as dedicated and excellent at helping find specific shoes, and Ariel and Kevyn, who were patient, knowledgeable, and took the time to explain shoe conversions. A young staff member also greeted and assisted customers quickly, making the visit welcoming. However, not all reviews are entirely favorable. Some customers expressed disappointment with the store manager, citing unprofessional behavior, such as rude treatment, talking over customers, and unfair accusations about account use. One reviewer felt singled out and uncomfortable due to the manager's attitude, which affected their overall experience negatively. Despite this, the store's staff generally provide good customer service, making shopping at JD Sports a mostly satisfying experience. The store is known for helpful employees and a welcoming environment, although occasional issues with management behavior have been noted. Overall, JD Sports is a store where attentive, friendly staff try to assist customers in finding the right shoes and making their shopping experience better.
Grace was hands down the best!!! She helped me look for the exact shoes I was looking for, her dedication to her job and customer service skills are unmatched. Store manager was great as well!
July 2023
We got some nice gym shoes.It's a pretty cool place.. but they need more employees..????
June 2023
A few seconds after my daughter and I walked in the store one of the young ladies greeted us. Was very helpful even when we ordered the wrong shoe by mistake lol. Went to Champs and no one said hello, walked around and walked out...no acknowledgement, no business. Good job ladies and Finish Line!
