The American Eagle & Aerie Store in Orland Park is known for its excellent customer service, with helpful and friendly staff members catering to customers' needs. The store's African American employees, such as Ayah and Deanna, have been praised for their warm greetings, attentive assistance, and exceptional customer focus. Customers have also appreciated the service provided by Milo and the unidentified staff member who helped with an online order exchange. The store's Caucasian employees, however, have received some criticism for not providing the same level of welcome and service. Overall, the American Eagle side of the store seems to offer a more positive customer experience compared to the Aerie side, suggesting a need for improved training and hiring practices to ensure consistent, non-discriminatory service across the entire establishment.
Was helped by Asya today, she was super friendly and helped me find the perfect fit of light wash jeans. 10/10 customer service.
September 2025
My experience today at the Orland Park location was amazing. Trisha provided PHENOMENAL customer service. You never know what people are going through and how a smile or compliment can change a person entire mood. Thank you for having such a wonderful personality Trisha.
June 2025
I visited American Eagle in Orland Park last week with my daughter. The girl at the front, whom I believe was named Ayah, was incredibly helpful and friendly. She greeted us warmly as soon as we walked in and went out of her way to assist my daughter in finding everything she was looking for. Excellent customer service!
