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10:30AM - 9PM
Park Pointe Plaza, 14916 LaGrange Rd, Orland Park
Shoe Stores
“I walked right in and was greeted right away by Leo! He explained the whole body and foot dynamic in preference to what shoe, insoles, and the socks I needed! He Helped me pick the perfect shoe and I am 100% happy with my experience with everything I got today I will be back while on this new run journey!”
“Sarah was very kind and helped us find the best shoe for my husband who has been dealing with severe sciatica along with lumbar spinal stenosis. He has been wearing the shoes for almost 2 weeks now and find them very comfortable and supportive.”
“We went into the Orland Square location today to find an outfit for my husband for our daughter’s wedding. We were greeted by Omar, and he treated us with such kindness. He was kind, patient and so, so helpful. I had a bit of a meltdown too, and he brought me a box of tissues and took care of me. The store had an excellent selection for big and tall men and is my husbands new favorite. The store was great, but, Omar was just exceptional and made our visit truly special.”
“What a fun and amazing experience with enthusiastic sales associates who are honest, efficient, warm, and genuinely welcoming. Emily and G were amazing!
The care about their products, their shop, and can explain everything to you, warmly and with smiles.
LOVE your store's ideas AND deals! Today, we got FOUR unique and personalized beanies (hats) with individualized patches. They turned out GREAT, and are definitely one-of-a-kind! Spent less than 60 bucks total on all 4...what a deal!!
Excellent products, fair prices, and a FUN gumball machine game with great PRIZES!! Just enough creativity to add that bit of old-school excitement.
Thank you for your kindness and we hope to support your store again soon!”
“I had a very pleasant experience at this location. I found everything that I had in my purchasing and they even had shoes in my size which made everything very easy for me to look for.”
“I got great service both times I've been here. Michelle was very helpful and fun to talk to. Store has a great vibe and it's the main reason I go to this mall”
“I hurried home just so I can write a review on the wonderful Olivia! She was pleasant, patient, a multi-tasker, superb communication skills and excellent customer service. The store was super crowded and she had coworkers but they were not of any service. She ended up helping about 4 of us simultaneously and got us all fitted and out in under 10 minutes! Wow! I would hope she is the store manager, if not then she needs a promotion!”
“I'm all in.! I received patience, knowledge and was asked to take a test for the best insoles for my new Red Wings. Ruben and Benjamin went the extra mile to make sure my boots were ready for in store pick up locally.
Thank you,”
“The customer service at Buckle is outstanding. I've been shopping here for years, and I have always received my questions answered, had my sizes given to me on a store memo card, and received my orders quickly. While Buckle offers many brands, I like the Buckle Black, Outpost, and Salvage brands.”
“Came in to buy my work shoes ! Store very organized and very clean , Daisha did a wonderful job helping me find my size. She acknowledged me since I walk in and greeted me , she was very nice and friendly!
Service at this location was Amazing !”
“My 1at time ordering online from Billy's so I wasn't sure if it was a legit business or not but theu are located in the Orland Park Mall. Customer service was great and I appreciated the sale and availability of gum shoes. Priced lower than the competition. I'm will be bringing my boys back. They sale clothes, backpacks amd shoes. Hope the store resognates with your needs😘”
“I had such an incredible experience here and just had to share.
Last Friday, while trying on clothes in the fitting room, the diamond from my engagement ring fell out without me realizing it. I didn’t notice until I was almost home and immediately panicked. The next day, I returned to the store hoping—though not very confidently—that someone might have found it.
To my absolute surprise, the manager, Deedee, had found it while sweeping the fitting rooms. She told me she almost tossed it aside thinking it might be fake, but thankfully decided to tuck it into her pocket instead. Just a few minutes later, I walked in to ask about it. She immediately returned it to me and explained what had happened.
My husband and I were beyond grateful. After having the diamond checked at the jeweler, we came back to thank her again and offered to send her a gift card—but she kindly declined and simply asked that I leave her a good review if I received a survey email. Since I didn’t receive one, I’m posting this here instead.
This also isn’t the first time Deedee has gone above and beyond. Every time I shop here, she’s consistently friendly, helpful, and welcoming.
Deedee, thank you again for your honesty and kindness. You truly made our weekend, and we are so very grateful!”
“Great and helpful experience with a last minute Valentines day gift.. My fiancé was overly satisfied. Hadeel ❤️❤️❤️❤️thank so much for keeping me out the dog house. Ill be asking for her everytime i need gifts for my mother and Fiancé”
“I live in the Chicago area about 30 min away and I called the store in Orlando looking for a particular shoe and size. They had the shoe and they held it until I got there to pick it up. Great customer service!”
“Went shopping today for an outfit for the weekend. I am 10 months post partum after having two babies back to back. Words can’t describe how badly I was dreading going shopping with how badly I feel about my body right now. Victoria approached me and was just this big ball of light, she was so sweet, listened to my needs, was pulling out different pieces that would go well together, and just had such a wonderful energy to her. She’s just one of those nice people that can make your day probably without even realizing her impact. Very kind person, happy to have met her today and worked with her”
“The customer service is amazing here. Yesterday Liz was incredibly patient and knowledgeable they helped measure my child’s feet properly, offered great suggestions, and made sure the fit was perfect. She even kept my child entertained and comfortable throughout the process, which made shopping stress free. I will be back to shop at this location!”
“⭐⭐⭐⭐ 4/5 Stars
Last week, my daughter and I went to pick up our online order at Carter’s, and we had such a great experience! We needed to make some returns and exchanges, and the young lady who helped us was amazing—super kind, helpful, and incredibly knowledgeable.
Customer Service & Shopping Experience:
• She gave great advice on sizing, explaining the difference between 3T and 3A, and even suggested sizing up for longer wear.
• She helped me return and reorder items efficiently, making sure I left with the perfect fit for my daughter.
• While she was fantastic, I have run into staff members in the past who weren’t as helpful, which is the only reason for the 4/5 rating.
Store & Atmosphere:
• The store is clean and well-organized.
• They have a kids’ coloring table, which is such a thoughtful touch to keep little ones entertained while shopping.
• There is parking available, making it an easy stop for parents on the go.
Product Quality & Value:
• High-quality materials—worth every penny, especially during their sales.
• My daughter LOVES their pajamas—super soft and comfortable.
• Their two-piece sets are a game-changer, making mornings effortless and keeping outfits cute and practical.
Final Thoughts:
Despite occasional mixed experiences with staff, this Carter’s location is still a go-to for us. The clothing quality, convenience, and thoughtful touches (like the coloring table) make shopping enjoyable. I’ll definitely be back and hoping to run into the same amazing employee who helped us this time!
Highly recommend—especially during sales!”
“Sales staff was very helpful. I called and had them hold an item for me and they were very willing to do so. Once I arrived they were friendly and gave good service.”
“Thanks to Connor and Makayla, they both did an excellent and exceptional job today in assisting my spouse and I in purchasing some gym shoes. Kudos to them both for providing great customer service and providing us with the assistance we needed when searching for gym shoes.”
“My husband and I had my grandchildren over and decided to come in and purchase new sneakers for them with no clue of sizes Ariel went above and beyond to help us and I was especially impressed I hadn't purchased sneakers for children in over 30 years! I was very overwhelmed but Ariel made our experience amazing. Thank you for her!”
“I just wanted to come on here and say that I was in a really busy line today, and the employee who rang me up his name was Mohammad was really patient and very, very kind and caring. I would probably say he’s one of the best employees that has rung me up the past couple of times that I’ve gone. I will be shopping more from the great customer service makes me really happy !”
“I had a great experience shopping for shoes at the Orland Park location. Rilee spent a good amount of time helping me select my shoes. She brought me a number of different sizes, colors, and styles. Rilee's patience helped me decide to purchase one pair of shoes and go back for another pair very soon!”
“I was very impressed with Mona. She leads by example and made sure all her guests were taken care of or helped by someone on her team. Should be considered for upper management.”
“Chrison was very helpful and friendly assisting me over the phone to find specific items that I was looking for. This is my go to WHBM store location. The staff is always friendly and accommodating.”
“I found the most beautiful garments in this store.❤️ In the dressing room Asia went to great lengths to see that I got what i needed, she even gave me the shirt off her back at one point because it was the last of that size in the store. The girl at the checkout was nice too. I will buy more and more and more next time i go in xoxoxo…”
“Grace was hands down the best!!! She helped me look for the exact shoes I was looking for, her dedication to her job and customer service skills are unmatched. Store manager was great as well!”
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“I had an amazing experience today thanks to Chaqera. She is a true professional who listens to exactly what you’re looking for. She really knows her inventory and helped me find a dress I absolutely love. Highly recommend requesting her if you want someone who truly cares about your vision! I was a little unsure of what I wanted starting my appointment, but she immediately made me feel comfortable and celebrated. She has an incredible eye for what fits your body type and didn't stop until we found what I loved. She’s patient, knowledgeable, and genuinely fun to work with. 5/5 stars”