Nordstrom Rack is a popular store for shoppers looking for bargains. Customers love the great finds at the Rack. Many customers enjoy finding running shoes, tennis gear like true religion and cloud tech tennis, and other clothes. Some shoppers note that the selection for men is improving but still limited. The unisex dressing room can feel awkward for boys and adult women, but some find it acceptable. Customer service has mixed reviews. One shopper praised the manager for going above and beyond, arranging FedEx delivery after a mix‑up with gym shoes. Another shopper said that after 20 years of shopping, the quality and service are not as good as before. The store is working to reopen safely and hopes to welcome customers again.