The Oswego Home Depot is a store that offers tools, appliances, outdoor furniture, and building materials to residents of Oswego, IL. Customers appreciate the store's clean environment and friendly staff, who often go out of their way to assist with finding items and providing helpful information. Many reviews highlight the welcoming atmosphere and helpful crew, making shopping a positive experience. One standout employee is Tony, recognized for his excellent customer service, extensive knowledge, and friendly attitude, consistently going above and beyond to help customers. The staff in the garden section and other departments are also praised for their helpfulness and kindness. However, some customers have experienced issues with store hours and service during late hours. One incident involved a customer needing a drain snake after hours, but staff was unhelpful and rude when approached just after closing time, which caused frustration. This was contrasted by a better experience the next morning when staff members were friendly and attentive. Customers also value the store’s willingness to provide advice, with staff like Cy and Phyllis offering useful tips and assistance over the phone and in person. Overall, the Oswego Home Depot is seen as a friendly, helpful place with dedicated employees, although some concerns about customer service during certain hours remain. The store continues to be a preferred location over competitors like Menards for many shoppers, thanks to its welcoming crew and quality service.
