4500 IL-71, Oswego IL 60543
“I live a hour away from this Ace Hardware, I couldn’t find a drip pan for a XL Big Green Egg, finally I called this store and Bob checked, at first he said he didn’t have it but after telling him the Ace website said they did he went out of his way to check further and found two of them, I drove out to Oswego from Hickory Hills and picked it up! Lucky you people have a great hardware store to help out in Oswego! PS I was smoking baby back ribs hence the emergency! They were excellent !”
3080 Walter Payton Memorial Highway, Oswego IL 60543
“My wife and I came to buy paint for our house because we started a new project together. We decided to choose Home Depot since we had bought paint here before in the past. When we went to the paint department, Mauricio helped us. He gave us excellent service and very good recommendations. The paint was not enough, so we came back 3 days later, and once again Mauricio helped us. This time it went even better because he recommended a paint that was on sale and helped us save a lot of money. Mauricio has outstanding customer service and deserves to be recognized for his excellent help and professionalism. Thank you, Mauricio!”
480 Industrial Dr Ste 116, Naperville IL 60563
“We’ve been a loyal customer of this store for years, relying on them for parts and units. The staff is always ready to assist us whenever we need it, and they’re incredibly kind and helpful, especially Elaine. She’s been instrumental in helping me through several challenging situations, and I’m incredibly grateful for her support. We’ve never had any trouble sourcing parts from them, and they always provide us with what we need.”
24604 Lockport St, Plainfield IL 60544
“I had an amazing customer service experience at Whitmore Ace Hardware located at 24604 Lockport St. in Plainfield. Brittany, the manager, went above and beyond to help me fix my tiered fruit platter. I originally thought I just needed a screw to stop it from wobbling, but Brittany quickly realized there was more to the issue. Instead of giving up, she was relentless in finding a solution. She asked if I could leave the fruit tray with her so she could take a closer look. Later that same day, I received a phone call letting me know that Brittany and co-manager Patrick had figured out the problem and fixed my wobbly tiered fruit tray. I honestly thought customer service like this was long gone, but Brittany and Patrick reminded me of what true, first-class customer service looks like. They were patient, kind, determined, and helpful from start to finish. Thank you, Brittany and Patrick! I love my fruit tray, and I truly appreciate the care you both showed.”
2144 W Galena Blvd, Aurora IL 60506
“Today I was buying paint at this location today and was helped by Tammy, who was not only fantastic, but super helpful and extremely patient with me because I kept choosing the wrong base paints for the colors I was choosing. I am so grateful for her help and she was amazing!!”
1800 Marketview Dr, Yorkville IL 60560
“Our go to hardware store! The staff at the Yorkville Menards are so kind and helpful! It’s always our first stop when working on a project. And of course we love the rebates! Our favorite is when the Christmas trees are on display in the center of the store! It creates a beautiful winter wonderland that is sure to put anyone in the holiday spirit.”
160 E Galena Blvd Ste a, Sugar Grove IL 60554
“Fantastic Experience at Sugar Grove Ace Hardware! I had an excellent experience renting a carpet cleaner from this location. The rental process for the Bissell machine was incredibly easy, and the Bissell cleaning solution worked wonders—it completely revived our carpets, turning them from a worn-out gray back to their original white! A huge shoutout to Irene, who was extremely helpful and knowledgeable about the machine. She took the time to explain how everything worked and clearly outlined the expectations for returning it clean, which I really appreciated. Great customer service and top-tier equipment. I will definitely be back to this store for future projects!”
994 N Lake St, Aurora IL 60506
“I love going to this location lots of parking, friendly people, everything I need is there , lots of sales, clean, and believe it or not, but no dust on products.”
176 Commercial Dr A, Yorkville IL 60560
“Tom is GREAT !!!! Super guy to do business with. Got me out of many jams. Super knowledgeable, lots of specialized tooling, and plenty of inventory . My go to guy !!!”
1100 Jericho Rd, Aurora IL 60506
“Talked with Don at the Aurora/Montgomery store. Wow! What great customer service. He was really nice, we talked through prices and how the exchanges worked. He even went in the back to ensure the equipment was available for today. As I come by more people who lack customer service, this becomes more important to me as a core business value. Thanks Don!”
1200 Ogden Ave, Montgomery IL 60538
“Menards is best compared to Home Depot, as they have good service compared to Home Depot. People can get all varieties of products hardware, chemicals, pool items, furniture , wood, every thing specic to home .”
9620 Walter Payton Memorial Highway, Yorkville IL 60560
“Joe was a pleasure! Very helpful and friendly! Appreciate his great service and very pleasant demeanor. Fast and efficient. Store was also very clean and organized. Much better than a big box chain store!”
1250 N Orchard Rd, Aurora IL 60506
“So I was happy working with Home Depot and it appears that the install of the backsplash was done properly but I was not impressed with the installer from GS FLOORING who did not do a great job cleaning up after. Wasn’t happy that the installer did not protect the area he was working on with a drop cloth or something.”
904 N Lake St, Aurora IL 60506
“Cashier Michael is just trying to do his job. There is no reason for rude customers (Iike I experienced ahead of me). Be kind people. I hope he had a better day.”
735 Edward Lane, Yorkville IL 60560
“Just wanted to leave a review to appreciate the help from Bill at the power tools section. He went above and beyond trying to locate a Milwaukee set that I was in search for. Both of us were looking everywhere until we ultimately found it. Very satisfied with his customer service and his ability to help me find this kit.”
1250 N Orchard Rd, Aurora IL 60506
“Brittany at Home Depot doesn't just sell flooring; she curates a seamless, stress-free experience from start to finish. Navigating floor materials, subfloor preparation, and layout options can quickly feel overwhelming, but Brittany completely turned that around with her exceptional expertise and genuine care. She took the time to listen to my vision, walked me through the pros and cons of different materials for my space, and offered invaluable advice that saved both my budget and my project timeline. Her positive energy and deep product knowledge made the entire process collaborative and enjoyable, elevating what could have been a routine hardware store run into a top-tier customer service experience. If you’re planning any flooring project, go see Brittany—she is an absolute standout professional who genuinely cares about getting the job done right!”
2611 Eldamain Rd, Plano IL 60545
“I love Menards it’s a go to place for me and my family they always have things we are looking for in any season. I especially love holiday seasons always have Halloween Christmas accessories up and ready to buy.”
443 Rte 59, Aurora IL 60504
“Went to get my first impact wrench and Jose kindly let me know the battery I choose wouldn’t fit and let me know the right type, saved what he already rang up so when I got back in like we were ready to go and let me know of the warranties and upcoming tent sale! Thanks! 5 stars!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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