AutoZone Auto Parts in Ottawa, IL, is a well-known retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. Customers appreciate the helpful and friendly staff, who go out of their way to assist with various needs. Several reviews highlight staff members like Nick T, who took time to install a battery and even taught customers something new, despite a busy morning. Others mention staff members like Jeff F, who was patient and respectful, making the shopping experience quick and enjoyable, even when dealing with challenges like broken debit cards. Customers also value the staff's willingness to help with specific tasks, such as installing wipers or choosing the right clips, even in challenging weather conditions. Overall, AutoZone in Ottawa, IL, is praised for its helpful employees who provide good service and make customers feel valued.
Nick was very helpful in replacing my battery. Thank you!
May 2024
I went I to get window wipers for my wife and before I could look them up Nick ask me what I needed, found them and even put them on when I asked if I needed a screwdriver to replace the old ones.
May 2024
Went in for Trans fluid and a transmission plug. Cost alot more than expected but so is everything else these days. The staff were great and very helpful.
