The Boost Mobile store in Pekin provides a positive customer service experience, with staff members frequently described as helpful, knowledgeable, and patient. Multiple reviews highlight employees who make the process of getting a new phone easy, including transferring contacts and pictures. Staff are noted for greeting customers warmly, answering all questions, and helping to fix phone issues without problem. A recurring theme is service that goes above and beyond, particularly in dealing with frustrating situations or complicated transfers from old carriers. Employees are commended for their willingness to walk customers through trying processes and for their excellent multitasking skills. The overall sentiment from reviews is that the store offers a breath of fresh air compared to typical carrier experiences, with staff who are evidently at the top of their game in customer service. Customers report being very happy with their experience and highly recommend the store.
Robbie is very knowledgeable and friendly. She answered all my questions and made the process of switching to Boost very easy. Thank you for all of your help and for the top-notch customer service!
August 2025
Robbie was so helpful in helping us pay our monthly wifi bill :3 👍
August 2025
Aaron was a Rockstar! Made the whole process super easy for me to get my new phone with all my contacts and pictures transferred!
