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“Robbie is very knowledgeable and friendly. She answered all my questions and made the process of switching to Boost very easy. Thank you for all of your help and for the top-notch customer service!”
“My experience at the Pekin store was amazing. The women there were very knowledgeable and passionate about what they do. I went in the pay a bill and walked out with a new phone and a great deal in under a hour. Thank you Pekin store!”
10AM - 7PM
3578 Court St, Pekin
Mobile Phones
“I neede a new phone and plan. The sales rep was very knowledgeable and helped me fully understand the options. He set up my phone and transferred the iCloud info to the new one. Very pleasant, no pressure experience.”
“Brooke was AMAAAZING!!! The store on University in Peoria never even opened so I decided to drive to Pekin...but I am so glad I did! Brooke was so knowledgeable, helpful, and patient because I had a lot of questions. Lol I got the phone I needed along with an upgrade to my plan, which was also very much needed! The Pekin store is now the one I will go to. Was worth the drive to me for an awesome customer service experience. Thanks Brooke!!”
10AM - 7PM
3552 Court St, Pekin
Mobile Phones
“Update they ended up giving us a credit and new equipment. My wife said they did apologize for the misunderstanding. The credit was to offset the replacement cost for equipment. Plus another for all the trips into the store.
Wireless internet issues. Went to one on court street because we had a similar card issue gentleman working there was great the this time on getting it switched out and Even gave us another card because of issue just in case. That's where it ended. Got home plugged everything back in to find out that didn't work was sent back with unit got to store at 430 he was helping another customer at the time when it came to my wife he was fast to push her out the door with I can't help you it's past the 15 days which I was told 15 days was the return on device if we didn't like it. Call center is the one that sent us back there to have unit replaced to only get told no. Called customer service to get told that they have to inspect unit at store and they can in fact replace unit if they call in. Better training I'm thinking and also employee's that aren't worried about closing time that might have taken a few extra minutes. Now we have to drive back a 3rd time to get what should have been done the 1st time. This is long because they waisted my time so figured I would waste so of theirs by having to read all this. Hands down that gentleman needs
Better training.”
“2 old people enter the store and was greeted by the most wonderful friendly and nice young lady. I don't remember her name but she helped with our phone and made us feel like choosing t mobile was our best decision. Took about 5 minutes and all was good. Thank you for what has been the best customer service we have experienced in a very long time.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Went in as a new line transferring from T-Mobile. Annabelle was super knowledgeable and made the whole process super easy for me. The whole crew is Awesome, Shelby was super funny and I will be recommending everyone to stop in and see Annabelle for all your phone needs. My bill went from 210(1 line) to 90! Huge difference- thanks B- Mobile !”