This Verizon store in Pekin provides mobile, 5G home internet, and business services. Customers report very good and excellent service, with staff described as friendly, helpful, knowledgeable, and respectful. The store itself is noted as being very neat, tidy, and clean. Services include device upgrades, troubleshooting, and issue resolution, with staff providing good recommendations. While some visits are for routine matters like paying a bill, many customers highlight positive experiences where problems were solved quickly, sometimes with fees waived for inconvenience. The store offers in-store appointments, online order pick-up, and various shipping options. Verizon's cellular data service is also praised as very good. The location is highly recommended by multiple customers.
Shane was amazing to work with. He answered all of my questions and gave me lots of great advice. I appreciate how simple he made the new phone process
August 2026
Went to the Pekin Illinois store. We were helped but told the phone I wanted would be available the next day. So we came back the next day Aug 20. We had great service, everything explained. It was an enjoyable interaction with Jake.
August 2026
They went above and beyond to help me and the other customers that were in the store.
