This Verizon store in Pekin provides mobile, 5G home internet, and business services. Customers report very good and excellent service, with staff described as friendly, helpful, knowledgeable, and respectful. The store itself is noted as being very neat, tidy, and clean. Services include device upgrades, troubleshooting, and issue resolution, with staff providing good recommendations. While some visits are for routine matters like paying a bill, many customers highlight positive experiences where problems were solved quickly, sometimes with fees waived for inconvenience. The store offers in-store appointments, online order pick-up, and various shipping options. Verizon's cellular data service is also praised as very good. The location is highly recommended by multiple customers.
I didn’t do business here. However my grandfather does. Amanda, the store manager did a wonderful job with him after an unfortunate event. She treated him as if he was her family. I am 1000% grateful for this.
March 2024
Very good service there. I came in to try to fix my old iPhone 13 mini and they helped me very well and did give me a new phone and gave me recommendations to get the old one fixed. Also Verizon has very good cellular data and is overall in my opinion the best phone carrier out there. Ver good place and I highly recommend... read full comment
January 2024
Amanda, Store Manager did a wonderful job with her staff.She made our upgrading experience very easy. We love our new devices. We traveled 30 miles one way for her excellent service.The store was very, neat & tidy. We highly recommend this Verizon Branch for all of your Device needs.Regards, Eric J.Grimm
