O'Reilly Auto Parts is a store where customers often find friendly and helpful staff. Shelly, for example, is described as very friendly, knowledgeable, and willing to assist with questions about parts and installation. Another employee, Robert Norris, showed a willingness to help with battery installation, even when the part was not in stock, demonstrating good customer service. Nathan also provided great assistance in selecting parts and answering questions, making the shopping experience easy and satisfying. However, some customers noted that in-store customer service could be improved, as staff sometimes did not provide all the information needed, leading customers to seek help online. Overall, the store is appreciated for its helpful employees and good prices, though there is room for improvement in customer service consistency.
I'm very happy I met Katrina beautiful person inside and out her customer service was A1 thank you Katrina
January 2026
Had an amazing experience at this store! Stopped in to buy headlights and Matt did an awesome job recommending some that fit my driving needs. He also offered to install them for me without even asking. Took him no time at all and I was all good to go! Awesome service and great staff! Will definitely be back!
January 2026
I went to AutoZone for break pads and break fluid, and it ended up taking over 20 minutes before I was even helped and I didn’t even get what I came for. So I just left and went to O’Riley’s where Javis helped me within 6 minutes. Great customer service
