O'Reilly Auto Parts is a store where customers often find friendly and helpful staff. Shelly, for example, is described as very friendly, knowledgeable, and willing to assist with questions about parts and installation. Another employee, Robert Norris, showed a willingness to help with battery installation, even when the part was not in stock, demonstrating good customer service. Nathan also provided great assistance in selecting parts and answering questions, making the shopping experience easy and satisfying. However, some customers noted that in-store customer service could be improved, as staff sometimes did not provide all the information needed, leading customers to seek help online. Overall, the store is appreciated for its helpful employees and good prices, though there is room for improvement in customer service consistency.
I went to O’Reillys because Walmart had used an impact tool to put my screws back in after changing my air filter and the screws wouldn’t screw all the way in, they ruined my air box. Matt was so helpful and took his time and looked at the car and helped me with a fix!!! Definitely recommend this location!
June 2026
Great service! Got me the right wiper blades and installed them for me in the rain. Thank you!
April 2026
Great service, with knowledgeable and professional employees! They help you find the perfect wiper blades and install them right there!
