Verizon store at Peoria offers a wide range of mobile, 5G home internet, and business services. Customers appreciate the helpful and knowledgeable staff, who often go above and beyond to assist with device issues and setup. Many reviews highlight positive experiences, such as getting phones fixed with a smile, or spending significant time to solve unique problems like pairing medical devices. The environment is described as easy and relaxed, making the process of purchasing new phones or transferring content quick and smooth. Customers also value the friendly service from staff members like Shannon, who has been praised for providing excellent deals, even offering new phones at no extra cost and lowering bills. Convenience is emphasized with options for online orders, in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. While some are disappointed that certain services like home internet aren’t available in all areas or that there’s a fee for phone setup, overall, the store is seen as a helpful, friendly place to get mobile needs met efficiently.
Tyler resolved our billing issue very professionally. I am still concerned that Verizon charged us! It was an obvious mistake on their part.
May 2024
I’m only giving a full star review because the woman, Julie, who helped us out was a trooper through a horrid transfer of account handlers. She did a great job explaining things and dealing with the corporate people on the phone for us.
May 2024
I have no idea how text got blocked. Did not take long to get things fixed. Thank you o
