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“If you go in to this location make sure to only ask for Ethan, he went out of his way to make sure that I got everything I needed. He was extremely patient & kind, very thorough and even went the extra step to help explain to my daughter and I all of our options available. Ethan needs a promotion!
Unlike many others unfortunately the last time I came in Jake did not help me at all. He actually failed to report to Verizon that I turned in my daughter’s old phone, so therefore thanks to Ethan my bill is being credited over $600. Jake didn’t explain anything to me when I asked and was rushing me the whole entire time. Thanks again for all your help Ethan!”
10AM - 7PM
2521 W War Memorial Dr, Peoria
Mobile Phones
“I always have an awesome experience. The staff are always so knowledgeable and helpful. I feel like they go out of their way to help and provide great customer service which is hard to find now a days. I would highly recommend.”
“Nate answered all our questions, explained differences among phones. He attended us right away, we were in and out in 15 minutes. My son is happy with his new phone. Excellent experience!!!”
“I had an amazing experience with Lexii! She was incredibly knowledgeable, patient, and professional from start to finish. She resolved all of the issues I was having with my phone quickly and made the entire process stress-free. She also got my new internet set up and made sure everything was working perfectly before I left. Her customer service was outstanding, and she went above and beyond to make sure I understood everything. If you’re looking for someone who truly cares about helping customers, I highly recommend asking for Lexii. Thank you again for such a great experience!”
“I just want to give credit where credit is deserved.
I had to purchase a new phone and had trouble connecting it after spending an hour or so on the phone with the AT&T prepaid customer service and didn’t get anywhere.
My new phone wasn’t working with the help “over the phone”.
I was completely frustrated and drove into the AT&T store located on BIg Hollow Road in Peoria, IL, and explained the situation to two salesman that were superior.
Caleb advised Daniel about my phone having issues and not working.
It wasnt more than 20 seconds that Daniel figured out the situation and got my phone functioning as fast as I walked in the store.
Caleb was so nice and friendly and took the time to transfer my data to my new phone and got it working.
They made an exhausting day, lasting two hours and even more, into a great ending.
I will never make a mistake and go to anyone else for help!!
Salute to Daniel and Caleb for great work and great knowledge!
Thank you!!”
“For some reason, my cell phone would not get out of SOS mode & when I logged onto my account online, it said TERMINATED. Of the MANY phones that my kids & I have purchased from Boost, I'd never had this problem. I went to Dasia & Kylie at the BoostMobile on Glen & Dasia instructed Kylie how to call customer service & get my phone back working. I came about 20 minutes before closing time (because I had to travel from work) & they weren't rude at all. They got my phone up & working in no time & I was out of there. They even were trying to hit their mark on selling items (they'd noticed that my screen protector was broken & told me how much theirs were). A+ for Kylie & Dasia. Thank BOTH of you ladies, because I...WAS....STRESSED!!”
“My phone got taken over from apps. I was afraid I had been hacked. Took my phone to Spencer. He was a miracle worker! He took the time to explain to me what happened, and went of and beyond with servicing my phone! Highly recommend!”
“I had the best experience today at the store thanks to Tryston Rhodes. He went above and beyond with assisting my cousin with her transfer issues, and took time listening to her and giving advice about their shared passion. He didn't rush, was understanding and ensured she understood the process. I can't thank him enough for such a wonderful experience.
”
10AM - 7PM
3311 N Sterling Ave, Peoria
Mobile Phones
“First: Associate Kai (I probably spelled it wrong my bad) but BIG respect, gratitude and good karma / blessings ? for this associate recently here, I had a different situation with my plan and a sudden death of my parent last year / Financials, etc and the things that can happen afterwards like switching services to me now and the person on the phone and in person next day, Kai, was such an amazing, kind person on a particularly awful day already and went way above and beyond and that kindness might've been no big deal for someone especially if theyve been there but can make HUGE things more possible for who they bless. This location has always been my go to Cricket store over the last several years with Cricket service not because it's closest but because the staff have always consistently been very helpful and patient and do their best job and also store Mgr Laurie (I probably spelled that wrong too, my fault) also over the phone and yesterday she even remembered my call... of course they both deserve a fancy vacation somewhere tropical or relaxing because they are great with customer care and just KINDNESS. ✌️ Thank y'all for being awesome.”
10AM - 7PM
1800 Knoxville Ave Ste 7, Peoria
Mobile Phones
“I just moved to the area and was worried about going to a new Cricket store, but Cynthia made it so easy for me. She told me about all the deals they had and helped me with all my problems! Will definitely be making this my new home store!”
“The people at boost here in peoria really went above & beyond helping me resolve an issue i had with my phone...big thanks to Kelsi & the disrict manager ( sorry his name escapes me), more businesses need employees that look out for their customers like they did, making the experience as stress free as possible...i am very happy with the customer service & level of professionalism at work here...thanks again!”
“Gus and Michal were fantastic. They set up my new business account and the process was fast, efficient and clear.
I highly recommend this TMobile location. I do not like AT&T and Xfinity.”
“I walked in needing a very good deal after loosing my phone, Eric was super helpful and gave me exactly the deal I was looking for. The service was great and came off very professional. 10 out of 10 I recommend.”
“I really like the Big Hollow Target. Compared to other stores, it is clean will alert and a pleasure to shop in. The carts are noiseless as they are pushed along the aisles. The employees are generally pleasant and actually make eye contact and smile. The one drawback for me is that target is not a Will start to grocery store. They have all kinds of housewares, tableware, kitchen appliances, electronics and more. However, I am often unable to find things in the grocery section such as canned mushrooms, and certain fresh fruits and vegetables. Therefore I am forced to go to another store to get groceries. Kroger's for insurance, has a much better selection of course, and their food items are significantly less expensive. I also go to target for their pharmacy. I really like the people at the pharmacy. They smile and are thoughtful, and one gal there actually knows me by name.”
“I did an upgrade/trade in on two lines with phones and watches. I was disappointed that the watches we wanted were not in stock in the store, but they did only take a few days to come in. The phone my daughter wanted also had to be ordered.
I worked with Nick who was fantastic! He was very detailed and did everything he could to make me happy with continuing service with Verizon. We have been with you for over 30 years. Nick has a very professional but relatable personality which is what every store employee should have. If we upgrade our other lines we will be only using Nick as our agent. If it were not for his help and making sure everything was done properly I would’ve left unhappy that the devices were not in stock, but he defenitly made the wait a little better. Thanks Nick!
Seth was a pretty nice guy too :)”
“Fantastic. The workers are always friendly and professional.
Marianne has worked with us and for us for almost 20 years abd we have always appreciated her service.”
“Miguel was very professional and the best customer service I have received at any store and I've been with US cellular for over 10 years. He was very helpful and informational, and got me exactly what I needed zero hassle!”
“The customer service rep was knowledgeable and helpful. He had a good disposition. I haven't had a phone in almost 2 years. This being my first experience in awhile, it was a good one. Welcome to the neighborhood.”
“I can not say enough good things about this location on Glen. After poor service from another T-Mobile location and the run around on line I went here. Dre was outstanding and a great representative for this company. Will was also helpful with a challenging situation. Don't waste your time at other locations or towns. Thank you for the excellent service and caring about my issue. Again , Dre was great!!!”
“Went to this store a couple days ago and they have improved greatly from the last time I had visited! My previous visit it seemed like no one knew what they where doing and was moving way to slow for such a simple task. But now it seems they've hired competent employees.”
“Generally a positive experience when I visit. Every now and then though, I'll run into an employee that just doesn't fit the personality that says let me help you.”
“I’m only giving a full star review because the woman, Julie, who helped us out was a trooper through a horrid transfer of account handlers. She did a great job explaining things and dealing with the corporate people on the phone for us.”
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“Mr. Donavan is a knowledgeable, professional, intelligent, kind, patient, and resourceful young man. He instructed me on how to use my new phone. When I wanted a specific color, he found it and had it delivered to me. He explained, several times, my costs and benefits why my old plan was insufficient. Mr. Donavan is an excellent example of a dedicated VZ employee. He’s a KEEPER! If he receives a commission, it should be increased by25%. I’m a 25+ yr customer and this was the BEST experience I’ve had at a VZ store. Thank you! MDRoss”