Hertz Car Rental - Plainfield - South Route 59
Car RentalHours:
11914 S Rte 59 #116, Plainfield IL 60585 Hours
About Hertz Car Rental - Plainfield - South Route 59
Hertz Car Rental - Plainfield - South Route 59 offers a wide selection of vehicles, including SUVs, luxury, sports cars, EVs, vans, and trucks. Customers can easily book online or via the free Hertz app. Many reviewers mention positive experiences, highlighting helpful staff like Edgar, who assisted with last-minute reservation changes, and Crystal, who maintained a relaxed attitude despite being short-staffed. Customers appreciate the new and well-maintained vehicles, especially the SUVs and EVs. Some reviews note a recent management change, leading to improvements in service quality. However, there are occasional issues such as reservations being overbooked, cars not being cleaned before pickup, and missing washer fluid, which caused inconvenience. One reviewer mentioned that the staff worked hard despite being busy and tried to make things right. Overall, the location seems to be on a positive trajectory with friendly staff and a good vehicle selection, though some experiences with cleanliness and preparedness varied. Customers are encouraged to book ahead and expect attentive service, making Hertz Plainfield a convenient choice for car rentals.
Most Recent Reviews
May 2026
Very bad customer service experience at this location!!!! I attempted to resolve it through the Customer Service support line and they turned on me instead! I see what the reviews are at 2.4 a dropping for this location! Useless establishment and staff!!!!!
May 2026
The female manager (I do not know her name) asked us to leave after we pointed out her unkindness and complete lack of intention to help. Terrible attitude since we got there.
April 2026
Not happy about my experience. My credit card was charged and my debit card was charged 2 times. I called many times but was not able to get help, finally had to put a stop on the extra charged payments.
More Comments(158)
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