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“I rarely leave reviews but as someone who ships hundreds of packages a month - the customer service and care placed by the manager of this location is unmatched. He is always so kind, helpful and professional. Today I realized after we got back home I had mislabeled a rather large and very important order - I called the store (15 mins after they had already closed) to my surprise he answered and worked with me to locate the package and hold it for me. He was happy to help and more polite and understanding after hours than any other shipping company I’ve dealt with. It is so refreshing to experience such kindness within the shipping service world. Keep up the great work!”
8:30AM - 6:30PM
2863 95th St #123, Naperville
Mailbox Centers
“I appreciate my UPS staff:)) they are friendly, and helpful. I really like being able to go in and get what I need quickly!!! The speedy service always has me using them over other carriers!!!”
“The manager with red hair was so helpful this morning and really went out of her way to make sure I got what I needed print wise and mailing. She was so polite and professional…and kind! A rarity these days.”
“This UPS location was great. The manager, Leidy, is the perfect example of what makes this store exceptional. Leidy went above and beyond to help with time sensitive documents and a delay in delivery. Not only did she track down the location of the item, she coordinated with the local UPS hub and recipient to allow for pick up. This was a complete success and no hassle. Leidy did all of this during a very busy time in the store right before Christmas! I can't thank her enough for her dedication and customer service. She truly demonstrates great leadership and accountability - qualities her staff can copy. She is definitely one in a million! Thank You.”
“This UPS location is the best!!! The two associates that work every day are great and very knowledgeable. They are very efficient despite being very busy every day. They have recently installed a self service kiosk for returns which is great. This location is definitely a one stop shop with all the services offered!”
“I have been using this store for a few years and always have been well served, usually by Karen. Today I met Apollo who helped me greatly with a shipping label that would not stick to an envelope. Much appreciated!”
“I have always turned to UPS for my packing, printing and shipping needs. Today I went for Notary Service (Banks wouldn't assist) and even though they were very busy, I was in and out (with an appointment) in pretty good time.Lucy was great!”
9:30 AM - 7:00 PM
2405 Essington Rd, Joliet
Mailbox Centers
“I had to come to the store for their fingerprinting service. Naomi and the other staff member were so pleasant to do business with. They were both so kind, friendly, welcoming and eager to help me. Naomi took care of my service and was very professional and prompt. I wasn't in the store very long, but for the short time I was there I couldn't help but notice the excellent service they were providing their customers. They were truly eager to please and willing to go above and beyond to keep their customers happy. It's so nice to deal with a company that provides such excellent service. I definitely won't mind coming back to this location.”
“We went to return Christmas gifts here and we had at least 6 or 7 of them to return. For some of them we had the labels printed out, but we were missing a few others. The young woman assisting us couldn't have been more gracious and patient, even as the line started to accumulate behind us, she remained kind and pleasant. Frankly, I was shocked, but super impressed as well. Not one eye roll, grimace of frustration, or change in her tone, just extremely calm and helpful. Wish we had more people like this in our world. Best treatment as a customer that I've received in a long time.”
“I only come for Amazon returns (at the kiosk self served now). Most staff is friendly, and ready to help when I do traditional at the counter returns. However, one of the girls had a rude tone and told me to use the kiosk next time, even though the guy helping me literally offered to take my return right next to her. Plus, I had a question anyway.”
“The two women working were the sweetest, most patient people I could ask for. There was a dusty old lady that was causing problems and holding up the line, but they handled the situation with grace and poise. If I’m in Bolingbrook again, I’m buying them lunch.Ted GreeneHilltop AutomotiveEvergreen CO”
“The staff at this location are exceptional. On numerous occasions I've watched them expertly handle a long line, always thanking people for their patience, greeting new customers, and working as fast as they can. I'm in here a lot and I just appreciate how they make another annoying errand as pleasant as possible.”
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“I have been going to this store exclusively after so many packages sent thru the mail system lost & opening investigations on lost packages just to never get any follow-up or resolution on them. In 2 yrs I am so thrilled to report not 1 single lost package & in most cases the packages are delivered earlier than quoted. John gives First Class service & I have witnessed him be very patient & helpful with his staff. John’s store will always be my first choice of shipping packages as long as John is there. I have never been disappointed. It’s very hard these days to get any professionalism & courteousness as a paying customer. John is always polite & is always sure to ask if he can help in any other way before wishing you a parting good day. Other stores & business could learn a lot by taking John’s lead. Thank you John!”