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“I had an amazing experience at UPS, and I truly want to recognize Kalysha, Ivy, Ari, and Devin for their outstanding help in sending my packages to different states.
From the moment I walked in, they were welcoming, professional, and incredibly patient. They took the time to guide me through every step, helped me choose the most convenient shipping options, and ensured everything was handled smoothly—even during a busy time.
What really stood out was their humility and kindness. No matter how many questions I had, they answered each one with a smile and never made me feel rushed. Their positive attitude and dedication turned what could have been a stressful task into a very pleasant experience.
Thank you, Kalysha, Ivy, Ari, and Devin, for your exceptional service and care. UPS is truly lucky to have such wonderful team members!”
“Highly recommend this service! Rick did an amazing job taking care of my package. Thank you so much for the seamless experience. I’ll definitely be back for my future shipping needs!”
“Daniel provided extraordinary customer service. Admittedly, I walked in a bit upset because the UPS Store closer to my home was closed during their normal working hours. This actually ended up working out in my favor. Daniel was very patient and very professional. From now on, I'm going to drive a bit further to come to this UPS Store because the employees here are great!”
“By far the best company I have ever worked with! At Savage you will get the best customer service and professionalism! They are always on time, helpful and honest!”
“I love going to this UPS store. They are always so friendly and welcoming and get you out in a hurry. I've been there so many times and have never had a negative experience.”
“The staff here is wonderful. They are welcoming and come help right away! I process all my Amazon returns here because it always goes fast and smooth! Thank you guys for your hard work!!!”
“Nicole at the 95th St naperville il location was amazing. I had 3 different items to be sent to 3 locations and I kept getting them mixed up. She never rushed me. She was very energetic helpful and smiling the whole time. You can truly tell she loves her job and loves helping people. Thank you Nicole for making it a great experience!!!!”
“The most important reason for my rating is Anthony’s exceptional customer service. Every time I visit the UPS Store on Essington Road in Joliet, he’s there with a positive attitude, ready to help. He is knowledgeable, professional, and genuinely cares about making sure every customer is taken care of. He consistently goes above and beyond, and I always leave feeling valued and confident that everything was handled correctly. Employees like Anthony are the reason I recommend this location to everyone I know.”
“We’ve had a great experience working with Automated Companie. Thank you for providing our company with amazing products, quick response times, and fast turnaround. The pricing is always fair, and the service is reliable and professional. We truly appreciate the partnership and highly recommend them!”
“Great location, easy access off of I-88. Building is clean and has more open space and wider hallways compared to other rental spaces I compared in the area. Office staff are helpful and supportive. It is a professional and friendly environment, and I love having a window at no extra charge!”
“Best service by far. I live in California but relatives live in Joliet. Unfortunately my relatives aren’t computer savvy. I had to send them documents which needed to be signed and PDF sent back to me. Mailboxes and Print Depot went above and beyond to print documents and have relatives sign and sent back the PDF to me super fast. I highly recommend this company. Will definitely use their services again. FYI customer service was exemplary.”
“I've been having a difficult week, but when I visited the UPS Store #3669 to return two items, I encountered a gentleman who was incredibly kind and helpful. He demonstrated a quick understanding of the process and clearly knew his job well. I can't express enough how much I appreciated his kindness.
I hope UPS recognizes the value of this employee, as he exemplifies knowledge, helpfulness, and genuine kindness. Unlike many others I've experienced, he was neither rude nor dismissive, and he didn't rush me out the door. Instead, he treated me with respect and offered useful information in a friendly manner.
I want to thank this employee who worked on Tuesday, the 24th of 2025, when he opened the store. Your assistance made a difference!”
“I always have a great experience at this UPS Store. The staff is incredibly friendly, kind, and professional every single time I come in. They are very quick at getting me in and out, which I really appreciate because my schedule is usually very busy.
What stands out most is how courteous and personable everyone is. They always make the experience pleasant, and they even bring a little humor and laughter into the day sometimes, which is rare these days. It’s obvious they truly care about their customers. Highly recommend this location!”
“Aviv is awesome. My daughter rented a U-Haul truck to move into her apartment. All went well until I locked the keys in the truck. I called the next morning to explain this fact and he said he was able to use another key to get in and also that I had left the power on (to take a photo of odometer and gas gauge) but he jumped it and said we got lucky and all was good!
Anyways, I thought it was important to not only publicly thank Aviv but point out the effort he exercised to solve the problem. All without calling attention to himself or the extra effort he put into solving MY error! Made my smile after a strenuous moving day. Thank you Aviv!”
“I had some Amazon returns, and the sales person was extremely knowledgeable and helpful regarding the process. There wasn’t a wait, store was clean, and most of all I was impressed with the service.”
“Loveleen went out of their way to show me customer service that was above and beyond.
I needed to print, cut, and packages some assets for a job. I was running behind schedule and stressing out, but after receiving timely and professional assistance I was back on track.”
“This has got to be the best UPS store that I have been to in years. Both the staff members were so incredibly helpful, patient, and very kind. They helped me get all my stuff situated and returned how it needed to be. Even with their computer system down and not scanning the QR codes correctly, they still manage to record and print out a ticket for my returns, which was so wonderful because there’s no way that I could bring it back to this location as I don’t live super close. Too bad all the UPS stores do not have employees like this such a pleasant experience.”
“I needed faxing service last minute. I entered the store twenty minutes before closing. A young man, TJ welcomed me with a warm smile and politeness. TJ explained it would take a few minutes, shared what the cost would be and engaged in small chat. He provided me with a confirmation, asked if I had any questions. TJ was an absolute professional and made a stressful situation less stressful. I hope management knows how valuable TJ is to this company. Thank you, TJ.”
“Fantastic Service and Speedy Solutions: I stopped by the UPS Store today to mail a package and was thoroughly impressed by the staff.
I ran into a minor snag when I realized UPS couldn't ship to the PO Box I needed. Before I could even get annoyed, the fantastic team stepped in. They quickly let me know the issue and immediately offered an alternative shipping solution through them, providing the prices and shipping speed right away without me even having to ask.
After sitting in heavy traffic to get there, I was so grateful for their efficiency and proactive help. Although there were other customers in the store, I was greeted by really nice staff and helped almost immediately.
Thank you so much for turning a potential hassle into a smooth experience! I highly recommend this location for their outstanding customer service.”
“The young lady that took care of me on September 3, 2026 today was friendly, fantastic, efficient, and all around accommodating.
A bright star employee.”
“A special thank you to Rick for his help with preparing and shipping my package, and especially for his understanding and kindness. I truly appreciate his help and great customer service!”
“I was in line at this store one morning. It was a little busy with a customer being waited on having a lot of transactions. I observed Kelly go above and beyond to please not only her customer but also one in the other line at the same time.”
“Jeff really went above and beyond to help me find my package that I had delivered here. It wasn’t left where it was supposed to be, but I asked him to take another look for me and he found exactly what I was looking for. Thank you sir!”
“Great people, great store! They are always friendly, short wait times, and I've never had an issue with a package being shipped correctly in 20+ years.
Being kind to everyone when I'd guess 60% of their store traffic is people dropping off boxes and not even buying anything would be extremely difficult, but they do it!”
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“We use this store all the time for our business shipping needs. Staff is great and never had a problem! Will continue to use them and recommend their store to others!”