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“We bought our couch from Hometown Furniture a year ago. The owners were so helpful, explaining options and prices. They were so patient while we made decisions and made sure we had the right measurements for each, not pushy at all like your bigger furniture chains. More recently, a cushion had a tear, and Hometown facilitated the outreach to the manufacturer for the replacement covering. I am so thankful for the hometown store they are. Definitely recommend if you are looking for new furniture!”
10AM - 8PM
1249 W Boughton Rd, Bolingbrook
Mattress Stores
“For the second time we were very happy with mattress firm. This time to upgrade from twin to full for my son that we bought from them years back. He wanted the same mattress. Though they didnt make his any more Drew was helpful to.show me.pros and cons for other close option.”
“I had J C attend me there at mattress firm. I went in just to look but ended coming out with a mattress. A base and a pillow at an amazing price. Good service??”
10AM - 8PM
740 Illinois Rte 59 #100, Aurora
Mattress Stores
“Shaza Tanveer was professional and very helpful. She listened, and provided suggestions and advice based on our needs as customers. We ended up happy with our purchase. Thank you!”
“Chuck at Matress Firm was a great help and knowledgeable about the mattresses. No hassle just wanted to make sure we had the best fit for the best night sleep.”
10AM - 7:30PM
2950 Walter Payton Memorial Hwy, Oswego
Mattress Stores
“Five-Star Review for Jessica's Outstanding Customer Service
I had the absolute pleasure of working with Jessica, and I can't speak highly enough of the experience. From the moment our interaction began, Jessica displayed a level of professionalism, warmth, and dedication that truly set her apart.
She was not only incredibly knowledgeable and efficient, but she also made me feel genuinely valued as a customer. Jessica listened carefully, addressed every concern with patience, and went above and beyond to ensure everything was resolved quickly and thoroughly. It’s rare to come across someone who combines such exceptional customer service skills with genuine care and empathy.
Thanks to Jessica, what could have been a frustrating experience turned into a smooth, even enjoyable process. She is a true asset to the team, and I hope her hard work and amazing attitude are recognized and appreciated.”
“I had a great experience at Mattress Firm thanks to Thomas. He was incredibly helpful, knowledgeable, and patient throughout the entire process. Thomas took the time to understand what I was looking for and made sure I felt comfortable and confident in my decision without any pressure. The store was welcoming, and the overall experience was smooth and stress-free. I truly appreciate the excellent customer service and would highly recommend Thomas and Mattress Firm to anyone looking for a new mattress.”
“The owners actually work in the store and strive to give you the best shopping experience. They were friendly, professional and acted quickly to greet me and assist me. The furniture is good quality furniture. My mattress is extra firm and I love it.”
“It is relieving to have had such a great experience, part of buying furniture is knowing what you need but needing the right kind of guidance and taste. Ibrahim made himself available to answer follow up questions and my wife and loves our new home especially our mattress. Thank you for caring about the customer”
10AM - 6PM
2901 Ring Rd, Joliet
Mattress Stores
“This our third purchase in the last four months. Turk and their salesperson Lisa have been most helpful and reliable. Fortunately their location is very convenient for us. We have previously used a larger store for some of our furniture needs, but have found Turk better for transparent pricing and quality selection.”
“Diana was very helpful. She helped throughout our experience at Value City.. not pushy but suggestive.. offered alternatives and helped my wife and I, making an otherwise daunting task a delightful experience.. Thank You Diana!!”
“We’ve been looking for a king size mattress on a tight budget. Before we found Graham at Discount Mattress, we were looking at used mattresses in the same price range. Graham greeted us quickly and gave us great NEW options in our price range with zero pressure to buy. We bought it within the hour and the delivery is very affordable and quick as well! Definitely recommend!”
“The experience we had at American mattress in Joliet IL, was wonderful. Chad provided a ton of information regarding different mattresses, options, manufacturing, and quality. He had answers for all our questions. buying a mattress is not an easy purchase it’s something you want but it’s not something that you necessarily need, and he made it a very pleasant and easy experience. Thanks!!!”
“It was a very pleasant experience to have Lisa who talked to us about the bed and its features. I look forward to have the best sleep on this bed . I can’t wait to get it at my bedroom !”
10AM - 7PM
1120 Illinois Rte 59, Naperville
Mattress Stores
“This is the 3rd time we have ordered from Penny Mustard and every time has been exemplary. Jeff was very helpful and patient while we debated on which piece and in what fabric we wanted. We received our furniture quickly and exactly when expected. The gentleman delivering the furniture were very efficient and respectful of our home.”
10AM - 9PM
545 Illinois Rte 59, Aurora
Mattress Stores
“Jorge was great sales rep, he allow my daughter and I to look without any pressure and answered all our questions and made the purchase quick and easy. Call him after to make a change and he helped without hesitation and confirmed I received the new purchase sale and delivery day.”
“We had a great experience buying from HassleLess! My wife and I picked out the mattresses we liked online, then I popped into the showroom to compare and choose between them. We finalized the order online and had our new mattress 24 hrs later. It couldn't have been easier - and we saved a bunch!”
“Ross met my husband and myself at the door. He took us around and explained the different brands and types of mattresses offered. We had bought our previous mattress from his Father. Ross gave us the time to try out the selections and believe me when I say I tried every one of them. He explained when the order would be placed and when the mattress would come in. We were called on the 4th, as informed. We set up delivery for the 6th. The guys called, they were at our home at the promised time. The young men were respectful, polite and fast. I am highly satisfied and pleased. We love our new mattresses and we highly recommend buying from City Wide.”
“I love my furniture! I received my sectional today and im obsessed! The customer service is top notch. I rate this company a 10. Please shop with them, you want be disappointed!”
“Purchased a beautiful dinning table set, great quality and delivered at a distance from the store. Reasonable, affordable prices. Staff is amazing, they are kind, helpful & CARE about their customers. Highly recommend, they have a variety of home furniture.
I purchased a beautiful dining set, excellent quality and delivered a considerable distance from the store. Reasonable and affordable prices. The staff is amazing, they are friendly, helpful and care about their customers. Highly recommended! They have a wide variety of home furniture.”
“We had a great experience shopping for a new couch at this Aurora/Naperville IL location. Karla was our salesperson and very responsive once we decided to purchase a few days later and worked with her and John over the phone. Thank you and we love the furniture.”
“Allen welcomed us with a very caring and helpful way. He made our experience very easy and fun. Miguel is great at handling the finances and provided us with more discounts to boot ?”
“Easy unloading. It's driver assist but they do all the hard work. Overnight parking and they started unloading me at 6:15Am and out at 7:30am. Appointment was at 08AM”
“I normally order everything online but was getting tired of the poor customer service when issues with an order arise. I took a chance and found a piece of Ashley furniture that wasn't in-store. They quickly ordered it AND provided free white-glove delivery service (which is NEVER free online). I love it!”
“5 Stars
As someone affectionately known in my own industry as the Sovereign of Sleep, I hold impossibly high standards when it comes to comfort. (Yes—I’d feel the pea.) My expectations are nothing short of magical. And on a rainy evening at the Aurora Fox Valley Sleep Number store, Sheryl delivered just that.
Though we didn’t purchase a bed that day, Sheryl listened intently, asked the right questions, and effortlessly matched my spouse and me with the perfect pillows—despite our sometimes competing sleep needs. Her knowledge, empathy, and sincere warmth flowed with grace and confidence, creating a connection that felt both personal and professional.
As a comfort and design expert myself, I can say this: Sleep Number continues to exceed expectations not just in service, but in quality. Their commitment to personalized solutions and consistently exceptional customer care makes them the only brand I confidently recommend—every time.
We left feeling supported, seen, and sincerely grateful. Sheryl is a gem in every sense, and a shining example of what the Sleep Number experience should always be.
—Virginia M.
The Sovereign of Sleep”
“Good experience. I was lucky to catch a sale when I really needed some replacement items. Sales person was really good and made sure I knew what all the available options were.”
“My favorite furniture store.In this store they have an excellent team of salespeople, especially Yesenia (Yesi), she helped us a lot.I highly recommend this store.”
“Juan Rivera, I believe that’s his name, is the manager at the Joliet store and provided us with outstanding service. We were experiencing a frustrating issue with one of the financing companies, which had an unnecessarily complicated identity verification process. Juan stepped in, took control of the situation, and resolved everything quickly and efficiently. Thanks to him, we were able to get the beautiful sofa we wanted. He’s clearly passionate about delivering a great customer experience and truly understands the importance of doing things the right way. I highly recommend him—he was fantastic.”
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“Highly recommend mattress by appointment Plainfield. Michele was extremely knowledgeable and informative she had several comfortable mattresses to choose from. Michele made the process comfortable without pressuring, and guiding me into my mattress, it’s only been a few days but I am happy with my choice thanks again Michele.”