“I went in to make an exchange and the cashier had to call the manager over for assistance. Manager said they don't usually take return items if it's a manifacturer issue, but he did the return for me and said they'd "assume the cost of it to keep a happy customer." I appreciated that he did the return/exchange anyway and was pretty professional about it. Now days that type of service can be hard to come by, so I left feeling good about this place and their commitment to customer service ?”
“Hello Tokyo is a Japanese dollar store, similar to Daiso. If you're not familiar with Daiso, rectify that immediately and find your local outlet. If you can't find a Daiso, find a Hello Tokyo. They have a variety of items you never knew that you needed, from toys to makeup to stationery. You can redo your whole kitchen with tons of gadgets and storage items. Camping supplies, pet supplies, food supplies. There's just so much to see; you could easily spend an hour or two just browsing. Quality stuff, good prices, friendly staff. Thumbs up.”
“This store is clean and fully stock with a lot of product. the staff seems very helpful. the prices are similar to others stores, they have been effected by inflation.”
“Evelyn is a treasure with a smile that lights up the store. Not sure why my past review is gone but it wasn't a pleasant experience. It's about her character that overfills to her work ethic and situational awareness.”
“Always clean and inviting here. The staff are friendly and helpful. Always well stocked with everything you need and more. The workers are amazing here always so attentive and professional and helpful there awesome”
“Dollar and More is a great store! It's the best kept secret in Mount Prospect. Great prices, quality merchandise, convenient location. I love their new website and social media pages on Facebook and Instagram!”
“Love this Five Below! The store is clean, well-organized, and fully stocked with fun treasures, from tech accessories and craft supplies to unique snacks. The staff is friendly, and self-checkout makes getting in and out a breeze. Easily my favorite spot for affordable gifts and everyday finds!”
“1st time in store, they have a lot to offer, very busy store but it was difficult to find things because it was not very organized when I visited. Again a lot of foot traffic. Customers pick up and place things out of order but it was disorganized. I might have to go again.”
“Visit on 12/03/2025 I had a wonderful experience at Dollar Tree thanks to the outstanding customer service from Danny. He is truly amazing—professional, patient, and always willing to help. Danny goes above and beyond to assist customers and makes sure everyone leaves satisfied. His positive attitude and dedication make a big difference. Dollar Tree is lucky to have such an upstanding employee!”
“Orderly store on a Saturday afternoon. When I first came I saw a sign that store was closed due to a power outage. But soon enough they opened the doors and I was able to get in and shop.”
“I don't go very often. This time, I loved the wow factor. Found something new I really wanted in the cleaning section. The store was full of merchandise, clean, and easy to shop. Seemed less busy, no lines.”
“I received excellent service from the staff member assisting at the self-checkout. She was impressively well-versed and offered great suggestions for my next shop. She literally made my day.”
“THIS STORE IS AWESOME,I HAVE FOUND MANY GREAT ITEMS HERE FOR THE FRACTION OF THE PRICE,FROM WORKOUT GEAR,TO SUPPLEMENTS,YOU NAME IT YOULL FIND IT,ITS PROBABLY THERE,YOU JUST HAVE TO TREASURE HUNT.TAX ON EACH ITEM IS JUST A DOLLAR.I SPENT $65 DOLLARS ON SOME ITEMS THAT WOULD OF COST MORE THAN $90 IN ANY RETAIL STORE.ALWAYS PACKED FOR A REASON.GREAT DEALS EACH DAY.THE OWNER IS VERY KIND,FAIR AS WELL.PARKING IN FRONT OR NEXT DOOR IN HUGE PARKING LOT,ABUNDANT PARKING.”
“Shout out to Myth and Heather!! They were extremely patient, and helpful with our purchases, and looking for dumplings. They really handled the crowd control, and super friendly. Thank you Myth and Heather”
“Great selection, the best I've ever seen at a Dollar Tree. Awesome staff! Tom, Jamie and the woman manager (didn't catch her name) were all great. They deserve raises. I spent 30+ minutes in the store and saw several interactions and all were pleasant, including mine. They assisted me with 12 balloons during a busy time and they were kind to everyone. Great location, selection and staff. Highly recommend.”
“They are always so nice and helpful... I would get a job there but I know I would spend my check there.. I'm glad they're so close I could walk there if I had energy”
“I was driving home from a doctor’s appointment and my phone was about to run out of battery. I was waiting for a red light to turn green and busted a right into the parking lot. Never been here before, but very clean and organized was my first impression. Ended up getting a cell phone charger, along with some chips and water. Friendly staff, and had a good selection. Would visit again when in the area!”
“This store is NCO, neat, clean and organized. Parking is across the street is a plus for me. Also, not in Chicago… they do not charge you for plastic bags. ?”
“I am giving 5 stars to the manager, tall cashier dude that's always present, and the older woman that typically closes because these workers bust their humps! To the contrary I want to say to the owner, general manager,etc I was in this evening around 6:48 pm. The cashier ( no name tag) wearing white jogging pants and a black top should be taught to not be holding a customer's money and texting... I wanted to scream from how unprofessional it was just standing there staring at her for what seemed like FOREVER to please put her phone down and finish my transaction. As soon as I walk up she's just texting completely ignoring me and my entire interaction was awkward. I look forward in seeing the manager whenever I walk in as she is incredibly helpful and pleasant and I could've right there and then called for her however she was busy putting the price tags on throughout the entire store trusting this young lady and this cashier should be written up. Next time if it happens again I will be certain to say something. If it were my job, I'd be out of a job, period. I did not appreciate spending $43.00 to give her $45.00 and wait forever to get my change that probably was about 3 minutes total just staring at her and she gave no care because obviously it's welcomed. I have seen the manager at this location train and she is stern, hard pressed while being gentle and extremely patient so I know it is not happening in her presence. We all have things going on at home, etc but that's what a break is for!! As a professional, please do not respond with, " I'm sorry to hear this. Please email me or please understand.... ( Whatever reason is given it is not good enough)" In my customer service career as a young cashier I had to learn the hard way by receiving a write up, having my phone confiscated by management until the end of my shift or being sent home without pay. I do understand that this generation is pretty much... RELAXED to a certain degree but it is common sense, " the customer service is the first contact, is responsible for creating that warm and inviting impression to keep customers coming back vs to their competitors, are responsible for adhering to their employment hand book guidelines of what is acceptable and isn't and the customers wanting to come back purchasing inventory is what creates profit and raises" Please, get it together. Give your Manager and the old lady a raise as they have been the consistent employees in that store since I moved to Wood Dale years ago. Stop hiring anyone and if you do ensure they have common knowledge of what is expected or train them properly so that these young folks understand.”
“No se como hicieron pero me robaron mi saldo de mi tarjeta de EBT teniendo yo conmigo la tarjeta y lo gastaron todo en su tienda, no sé si están coludidos o no pero no les recomiendo usar su tarjeta ahí.”
“I've been dealing with this business for over 20 years. Very fair people and owners. Excellent service and items are what they present. I will continue to purchase from them. I always visit them at there showroom in Rosemont. In fact there's about 50 suppliers there showing off their items about every 6 weeks. I highly recommend visiting. the "TMC"”
“This was a fairly well stocked Dollar Tree compared to some others. I was greeted at the entrance. The line was halfway to the back of the store, 9 or 10 people in front of me, and just one register open. That was frustrating but the clerk was friendly while being a quick as he could.”
“On Friday there was a young man with shaggy hair and I believe glasses too? working there. I’ve never seen a dollar store employee show hospitality like that before. There was a lady who was picking stuff out and had her hands full and he rushed over to bring her a basket if wanted it, and the. He came over and asked if I wanted him to bag my groceries even tho it was self checkout. I also accidentally clicked the wrong button and he fixed it really quick. It was just so sweet and memorable because you don’t expect someone to care so much at a dollar tree haha.”
“Dollar Tree is a great place to find affordable everyday items and fun seasonal products. I love that everything is budget-friendly, which makes it easy to pick up party supplies, snacks, cleaning products, and small household essentials without spending much. The store usually has a wide variety of items, and I often find surprisingly useful things for crafts and kids’ activities. It’s especially helpful for last-minute needs or when you’re planning events on a budget. That said, the store can sometimes feel a bit crowded or understocked depending on the day, but the staff is generally friendly and helpful. Overall, Dollar Tree is a convenient and economical option for quick shopping trips and budget finds.”
“I come to this store often cause it’s by my house. The way I was greeted when I walked in today made my day. The cashier said good afternoon Beautiful ? And the store looks and smells so clean. Not sure if under new management but she was amazing”
“Cindy went above and beyond to help me with some balloons for my son's birthday. Honestly, I haven't received such great treatment from a store/service such as hers, and it was a pleasant surprise. She should be working at like a 5 star resort or something. She would be such an asset to any customer service team.”
“I had an outstanding experience at this location, specifically thanks to Darius. After a very uncomfortable encounter at the Oakbrook location, the service here was a breath of fresh air. Darius was incredibly patient and professional. He helped me find the perfect blazer and walked me through several shirt options that fit my style perfectly for my trip this week for work in Las Vegas. He went above and beyond by checking in on us throughout the process and even followed up after our purchase to ensure we were satisfied. We ended up spending $700 here, and it was worth every penny for the level of respect and care we received. Ask for Darius if you want to be treated right!”
“An amazing experience!!!! Five and five and five stars. I am a new customer. Today, in the morning, I dropped there my clothes and in the lunch time I received a text message that my order is ready to pick up!!!! Quick service, polite staff. I will be back again and recommend to everyone.”
“NEWISH LOCATIONS WELL STOCKED STORE (MORE TO OFFER THAN THE ELK GROVE IL LOCATION) EXCEPT FOR THE SODA VENDING REFRIGERATOR IN THE FRONT END. NICE CASHIER THANKS FOR THE SINGLES (DOLLARS) MUCH NEEDED AND TRULY APPRECIATED!!!”
“Not all Dollar Trees are created equally. The one on Harlem surpassed my regular neighborhood store by miles. This store had SO much more stock. It was clean and organized. There was an associate in one of the aisles that was able to answer a couple of questions for me. It is obviously a popular store as there was only one cart available when we got there. Great Halloween decor. And I scored a great pair of black leggings there as well as all of the things on my list.”
Burlington Stores is giving its locations a major makeover. The off-price retailer has already transformed about half of its 1,115 stores and plans to complete the redesign across its entire fleet by the end of 2026. The company calls this makeover "Store Experience 2.0." Gone are the cramped aisles and confusing layouts that once defined discount shopping. Instead, Burlington is creating wider walkways, organized sections, and clearer signs to help shoppers find what they need.
Dollar General is adding more of its private label food offerings to stores, following similar moves by big retailers like Walmart and Amazon as store brands keep growing in popularity. The store is launching new items under its own labels, including ice cream, cinnamon rolls, coffee syrups, and salad dressings. The move comes as store brand sales reached $271 billion in 2024, up nearly 4% from 2023.
Daiso, the beloved Japanese retailer known for its variety of affordable household goods, is expanding further in the U.S. market. This week, the company is celebrating the grand openings of three new stores in Texas and California. On Saturday, Aug. 10, Daiso debuted an 8,000-sq.-ft. location in Beaumont, Texas, at Dowlen Towne Center, as well as two Southern California stores - a 6,319-sq.-ft. space in Van Nuys at Mid Valley Marketplace and a 5,200-sq.-ft. store in Westminster at Westminster Center.
Dollar Tree is moving into 170 former 99 Cents Only stores, marking a big shift in the discount retail landscape. The company announced Wednesday it's taking over leases in Arizona, California, Nevada, and Texas, with plans to reopen the stores under its own brand as early as fall 2024.
Ollie's Bargain Outlet just landed a great deal of its own, winning a $14.6 million bankruptcy auction for 11 former 99 Cents Only store locations across Texas. The discount retail chain pounced after 99 Cents Only abruptly went out of business in March, shuttering all 371 of its stores in California, Arizona, Texas, and Nevada. Ollie's quickly made an opening "stalking horse bid" to grab over a dozen of the empty properties.
