Macy's is a well-known department store with a long history dating back to 1858. It operates over 740 stores across the country and offers shopping online. The store features a wide selection of top fashion brands such as Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Customers can find clothing, shoes, housewares, gifts, and furniture in select locations. While many shoppers appreciate the helpful staff, some have experienced long wait times and unclean environments. The cosmetics and perfumery areas are generally friendly and knowledgeable, with staff taking time to assist customers. However, there have been instances of rude behavior from employees, particularly on the clothing floors. Macy's is considered a high-end store, especially for bedding, furniture, and skincare products like Estee Lauder. Overall, shoppers value the quality of products and the assistance they receive, despite occasional service and cleanliness issues.
While shopping at the Beauty counter an associate name Fran was very helpful. She went above and beyond. I tried to leave her a great review on my purchase, but it did not show up in the app so I hope the store manager sees this review because she was awesome. I would give the Rockford Illinois Macy’s a 100 star review... read full comment
February 2026
Store needs an update and was freezing when we were there.
January 2026
Enjoy the hidden gem of Jeffery in the basement level of this store which is there Toys R us section
