Metro by T-Mobile, located at 3192 11th St, is highly praised for its excellent customer service and affordable prepaid plans. Customers appreciate the friendly and knowledgeable staff, including individuals like Jalen, Jeff, J, and Tony, who take the time to listen to customer needs without pushing unnecessary items. Many reviews highlight the personalized assistance provided, with staff members going above and beyond to ensure customers find the right phone and plan, including helping with setups and explaining available promotions. Reviewers express gratitude for the professionalism and care shown by the team, noting that the store creates a welcoming atmosphere. Customers feel valued and are likely to return due to the exceptional service they receive. Overall, Metro by T-Mobile stands out as a reliable choice for those seeking affordable phone options and a supportive, attentive shopping experience.
Was ok what ever happened to the great deals you use to get when upgrading your phone SMH
June 2026
Stephanie was amazing she explained everything and she was so sweet I love her customer service and appreciate her taking care of me save your self a trip to the one on broadway an come see her at 11th st!!!!
September 2024
Jeff from the 11th St metro is the Man he goes above and beyond to help out his customers... If I could give him a raise I would he did more then his job entails definitely manager material.
