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“Maria was really patient with me today she made my day so much better and it was very difficult and I appreciate everything she did for me. With no hesitation and just stepped right into everything she could to help me with my phone.”
“Someone stole my phone and this location has helped me to the fullest! She helped me file an insurance claim and my replacement was delivered next day, so convenient. I brought my replacement back and she also helped me bring back my photos and contacts.”
“I appreciate all yhe staff at this store. Recently Deon did an excellent job of helping me switch to Verizon internet, including step by step guidance in setting up various apps. Thank you!”
“Yesterday my son and I came in & we switch from Cricket and let me tell you we are much happier we got 4 new phones and a great deal thanks again to Manager Jessi Dude was ?? for real. Switch Now And Save $$$ Verizon Service ? ?”
“Eric and Danny were very sweet and helpful got my dad two new phones and WiFi very welcoming and moved fast in and out store was extremely clean as well good vibe and music while we waited”
“I hope no one else had a experience with Verizon like my family had. Their customer service at the Verizon Crystal lake il store was terrible because of the problems with the phone service and over charging, then losing our phone trade ins. After 4 trips there they finally found where our trade ins were. The central warehouse recorded receiving our old phones, they never started taking 20 dollars a month off our bill for our trade ins. They give you a large amount but break it down through out 3 years so you can't switch companies. Anyway My wife and I were driving thru Rockford il. After visiting one of our nieces. We went to the Stockholm inn in the Rockford Plaza. After we ate we were walking back to our vehicle and I noticed a T-Mobile across the parking lot. I had heard good reviews on T-Mobile. I said to my wife, let's stop in and explain what's happening with Verizon and us. I said I know we're stuck for 3 years and the Verizon rep. in Crystal lake said there's nothing we can do about it unless we want to lose our trade ins. and pay off our internet box that we didn't know that you buy it not rent it for our Wireless internet.
We walked in and we were instantly approached by a gentleman named Devin. I explained to him our situation with Verizon and I know there's nothing we can do about it, I just wanted to know if they legally can get away with it. I explained We only are half way through the 3 year contract. He looked at me and immediately said he knows about the 3 year deal. Verizon says no contract but when you trade in a phone they only give you so much a month for 36 months.
He was very professional and knowledgeable, he said T-Mobile can help us out. He mentioned he's seen our type of situations before. We owed a little over $700 on each of our phones. He said T-Mobile will pay up to $800 on each phone plus there was a $400 rebate that we could use to payoff the router (we didn't know we had to buy). He also got us the same service for almost half the price of what Verizon was charging. I'm 76 years old and my wife is in her 60s. He handled everything. He only asked us a couple of questions and he took care of the rest. I've had Xfinity, Verizon, ATT. This T-Mobile rep. was fantastic. As I sat there I also noticed his other teammates helping others in the same way. I don't know if T-Mobile is aware of it, but they have a Triple A plus team at that location.
Devin went about and beyond for us.”
“Excellent service! I could not be more satisfied with the service and help provided. Vanessa helped me switch companies and despite the language barrier between Arabic and English she did amazing, I would definitely come back if needed!”
“Tony at Boost Mobile took the time to help me for hours when we were having trouble getting my phone number linked correctly. He was patient, professional, and went above and beyond to make sure everything was working. He also gave me a great deal on my new phone. I truly appreciate his excellent customer service and dedication. I will definitely be going back to see him again when I’m ready for my next upgrade!”
“Stephanie was amazing she explained everything and she was so sweet I love her customer service and appreciate her taking care of me save your self a trip to the one on broadway an come see her at 11th st!!!!”
“If ya’ll haven’t been to T-Mobile by CherryValley mall, ya’ll have to! The service this store provides is beyond excellent, and they are truly watching out for your best interest. I only been here a few times and they already remembered me and were so eager to help me!! Love the service and the people at this store! ?”
“Very friendly atmosphere tell you very well to the neighboring people that live in the area get along well with them and they're very helpful regardless of what you need would recommend them highly stop in and visit”
“The location on 11th st try telling me I needing to buy a new phone cause my Sims card was not reading so I went to the location on Broadway n talk to Sandra n she couldn't figure it out n I left n then came back to buy a new phone and instead selling me a new phone she went out her way to see if her sims would read n sure enough it did so I purchased a Sims card n it worked.”
“Sam is a very good guy he went above and beyond to help me switch back to metro mobile and get the 6months for $120 for my line great store very professional thanks Sam”
10AM - 8PM
6150 E State St Ste 142, Rockford
Mobile Phones
“I went in for some assistance with the migration to T-Mobile on 05/08/26 12:00 pm-2:00 pm. The team was super helpful to both myself and also to 20-40 people I witnessed come in for assistance. Most of them were 60+ years of age, and several of them were extremely confused and angry by the transition of companies. The issues with service and payment were overwhelming to most and several were very upset.
The crew there onsite was so kind and patient with each guest and deescalated several situations with clients that had been impacted and could not comprehend the changes.
These people are out here doing excellent work in a tough situation and it is appreciated.”
“Estefania and Brenda are the bomb they gave me the best customer service ever ,better Than Metro pcs ! I got the Best Deal ever !I'm very happy with my new phone :)”
10AM - 8PM
6602 E State St, Rockford
Mobile Phones
“Customer service is amazing. I worked with Jacob and have been in the store 5 times now to see him. He is patient with me and respectful. I was merged from U.S Cellular and at first it was a nightmare. My phone was not compatible to T-Mobile thus I was forced into a different phone. Jacob taught me how to use it and is patient with me when nobody else is, I am sure to see him now, he is great”
10AM - 8PM
6387 E State St, Rockford
Mobile Phones
“I had an amazing experience at Verizon Wireless thanks to Airmis! He was incredibly knowledgeable, patient, and took the time to explain all of my options without making me feel pressured. Airmis helped me make the best decision when it came to upgrading my iPhone, making the entire process easy and stress-free. His customer service was outstanding, and he truly went above and beyond to make sure I left happy with my new phone. If you’re thinking about upgrading, I highly recommend asking for Airmis!”
“Good afternoon. Nancy who help us buying a new phone for my sister. Was very helpful and have a great attitude. She explained very good the difference between phones and explained new plans. Very good customers service.”
“I want to express my sincere appreciation for the exceptional service my fiancée and I received during our recent visit to your store. Upon entering, we were warmly greeted by Casey, who promptly assisted us in exploring our options for upgrading our phones.
Casey demonstrated remarkable professionalism and patience throughout the entire process. He listened attentively to our preferences and offered insightful recommendations tailored to our needs. His knowledge of the products and plans available was impressive, and he took the time to ensure we understood all our options before making a decision.
It is rare to encounter such high-level customer service, and Casey’s dedication to ensuring our satisfaction has truly made our experience memorable. I would rate his service a perfect ten out of ten, and we left feeling confident about our new phones and plans.
Thank you for having such dedicated staff like Casey on your team. His exemplary customer service reflects positively on your organization and contributes significantly to customer loyalty.”
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“Ezekiel was awesome, he assisted me with the purchase of new phones for my wife and I as well as internet for the Home. He was polite and professional throughout and answered all of my questions and concerns, before we left he made sure the setup of the phones was complete and we were able to use them. Thanks again Ezekiel!!”