I contacted the store the day after and spoke to the manager about the issue and she was very polite and helpful and made things right! I order from them all the time and this is the first bad experience I’ve had and I understand sometimes people just have bad days!
I also updated the ratings as I don’t believe one bad experience should overshadow all the good ones!
I ordered two large pizza’s ($7 off deal for two) last night for curbside pickup, the app stated they would be ready at 5:40pm. I drove to Casey’s to pick up the pizza and used the app to notify the store I was there at 5:40pm, I waited 15 minutes outside and no one came out so I went inside to get the pizza and the lady that was there tried to hand me one and I told her that I ordered two large (one pepperoni w/extra cheese and one pepperoni & sausage w/extra cheese and showed her the order summary on the app, she proceeded to completely ignore me and went about her business cutting single sliced pizza to put into the display. I stood there for a good 20 minutes asking her if the pizza was even started and she ignored me completely! I eventually left without the two pizzas I ordered!”
“*UPDATE*
I contacted the store the day after and spoke to the manager about the issue and she was very polite and helpful and made things right!
I order from them all the time and this is the first bad experience I’ve had and I understand sometimes people just have bad days!
I also updated the ratings as I don’t believe one bad experience should overshadow all the good ones!
I ordered two large pizza’s ($7 off deal for two) last night for curbside pickup, the app stated they would be ready at 5:40pm. I drove to Casey’s to pick up the pizza and used the app to notify the store I was there at 5:40pm, I waited 15 minutes outside and no one came out so I went inside to get the pizza and the lady that was there tried to hand me one and I told her that I ordered two large (one pepperoni w/extra cheese and one pepperoni & sausage w/extra cheese and showed her the order summary on the app, she proceeded to completely ignore me and went about her business cutting single sliced pizza to put into the display. I stood there for a good 20 minutes asking her if the pizza was even started and she ignored me completely! I eventually left without the two pizzas I ordered!”