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11AM - 5PM
4817 E Rockton Rd Unit 2, Roscoe
Mobile Phones
“The representative that helped us was phenomenal!! Based on her customer service alone you guys have gained a lifelong customer!! Star deserves all the praise and a raise she is amazing!”
“I came in and was I greeted right away by Micheal and his team. Very stressed about the way I was getting treated at another cellular store and getting the right phone's that we wanted. Went in for four phones and walked out with three of them and the last one on it's way. Very pleased with the contact and happy we got the phone's we wanted. Thank you and happy holiday's”
“Someone stole my phone and this location has helped me to the fullest! She helped me file an insurance claim and my replacement was delivered next day, so convenient. I brought my replacement back and she also helped me bring back my photos and contacts.”
“Great place for all of your Verizon needs or to purchase a new product, cellphone or accessories. Staff answer any questions you may have and they're highly knowledgeable about the products they sell or accessories.”
“Eric and Danny were very sweet and helpful got my dad two new phones and WiFi very welcoming and moved fast in and out store was extremely clean as well good vibe and music while we waited”
“Sammy, the general manager at the store, is one of the kindest people I have ever met at AT&T. I cannot tell you how much I appreciate his help in helping us.”
“I wish I knew the gentlemen’s name that helped me! There only the manager and himself in the store! So I def recommend you go in and get your new phone at this location :) in and out in 30 min with my new phone !!
Edited!! His name is Devon :)”
“I worked with Harrison and Villa. They were very helpful and help me get the iPhone 17 Pro Max. I highly recommend coming into work with these guys. What do you mean”
“I have always felt the female employees are the most knowledgeable and friendliest. I dealt with a male and not to say he was helpful, but he never made eye contact he mumbled and seemed very bored”
“I survived a nightmarish experience with deactivating an old phone which got broken, cracked, and dropped into a fresh bowl of toilet water...I think I should have flushed it! I received zero help from the store it was purchased through in 2017. When countless people told me to go to Cricket...I did. And...what a fabulous help and outstanding customer service, above & beyond excellent. Miguel is the man to see at the Cricket store on Prairie ave. Where the old Kentucky Fried Chicken and Shopko parking lot. Can't miss them. Go...tell them Sherri Chamberlin sent you!”
“Melanie and Dan are awesome they are great with customers and very helpful and are always smiling so when you go to t mobile in Beloit it has a very good vibe and Jordan is great as well she stayed after hours for me to make sure I had a phone my phone was not working thank you so much Jordan you are awesome as well”
“Big shout out to Elijah!! Thank you for being so kind and helpful! You went above and beyond in helping me get a new phone for my husband.. GOOD JOB my friend!Dear Management, please give this young man a raise!”
“I came in and had an issue with charging my phone due to wear and tear. The attendant there was excellent, grabbed some compressed air, joshio was very kind, thank you!”
11AM - 5PM
3108 N Rockton Ave, Rockford
Mobile Phones
“Very friendly atmosphere tell you very well to the neighboring people that live in the area get along well with them and they're very helpful regardless of what you need would recommend them highly stop in and visit”
“I've been to this location numerous times and each time the staff has been nothing but amazing. The young lady who works there is awesome and has been there to solve both the major issues I faced. Thank you team and thank you Cricket!”
“I took my grandmother in to upgrade her phone. Melvin was the tech that assisted us and he was fabulous. He was so kind and explained step by step, cost, and was fast. I’ve never had good cell phone store service from any retailer so this far exceeded my expectations. He was amazing!!!”
“Came in to switch over and worked with Cassidy. She was amazing. She knew what she was talking about and made sure I understood everything. She had all the patience in the world with me. I highly recommend working with her!”
“I came in right before closing and in need of a phone quickly. I was cordially greeted by a young man behind the counter who beautifully took care of my need even past closing. I told him when I left that I was very happy because of the marvelous way he took care of me. Sometimes people are impatient with senior citizens but this young man listened and served me with great grace.”
11AM - 5PM
6344 E Riverside Blvd, Loves Park
Mobile Phones
“Just want to take time today out of my busy schedule to provide only honest feedback about the service i received at this location yesterday. The gentleman was absolutely the highest level of representation of what customer service should look like. It was T-Mobile Tuesday and they had a lot of customers and he still was able to take the time to greet everyone coming in and acknowledge them while also helping other customers. This attention to all customers during a very busy day is the service i wish i could get everywhere! amazing job to this location and its employees for caring about all their customers.
Thank you for your hard work!”
“Matthew was the best he helped us with all our questions he is very knowledgeable. He got us hooked up with a new phone line and 2 new tablets. Definitely recommend him.”
“Not only was the service fantastic but the girl who helped us made sure we understood every charge in our account, that we were receiving the best prices for what we wanted, and was just over all incredibly helpful! Best experience I’ve ever had at a cellular company store.”
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“These guys were super helpful, and it was holiday traffic and they patiently got to every customer. It was like watching an athlete sign autographs until the last fan left the stadium ?”