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“The 3 gentlemen in the service area are great to work with. I regret that I cannot recall their names because each of them was a pleasure to work with... Professional, friendly and had great personalities. They really enjoyed what they do.”
“Personality was lacking at the register today but overall helpful store. They had the type of thermostat with a solid backing required in a lot of homes in this area.”
“Went to this store looking for a LONG punch set. Mr. Barcenas Mr. Sandoval were very helpful and informative in guiding me to find this tool i needed. Even went into detail as to which correct size i needed. Very professional. Highly recommend this location”
“This is one of the best Ace I have been to. The employees try to help to the best of their knowledge. Always friendly and even in a power outage, they are their to help everyone.”
“Ace Hardware consistently delivers a great experience every time I visit. The staff are incredibly friendly, knowledgeable, and always willing to help you find exactly what you need or offer advice on a project. The store is well organized, making it easy to locate tools, hardware, and home improvement supplies without any hassle.
What really sets Ace Hardware apart is the personal service—you’re not just another customer walking through a big-box store. The team genuinely cares about helping you get the right product and making sure your project goes smoothly. Whether it’s a quick fix or a larger DIY job, Ace Hardware has the quality products and helpful guidance to get it done.
Highly recommend this store to anyone looking for reliable products and outstanding customer service!”
7:30AM - 8PM
1001 Rte 59, Antioch
Hardware Stores
“If you're unsure about what tools/supplies you need to complete a job, the crew here will help you with whatever you need, from planning to completed project Antioch Ace can get you through it.”
“Scott is an incredible guy. I came in with a cabinet drawer handle that was driving me up a wall. Scott took it to the service center and tapped it for me. He was professional and easy to work with, and people like Scott truly are keeping brick and mortar stores alive in today's world. Give that man a raise - it's harder than it has ever been to find good people and having an employee like Scott at your store is a blessing. So whatever manager or community engagement rep reads this - for real, give him a raise. Only a matter of time until somebody walks in and offers him more than he's getting paid now. Thanks Scott!”
“Good morning! I wanted to say yesterday I went to antioch store to see carolyn about my bulldogges severe allergies. I was in tears and feeling hopeless .The store was packed the entire team busy friendly doing their thing and carolyn was able to take the time with me and find the best solution in dog food for my Winston! Then I went to check out the young cashier also was able to tell me the best outta 3 creams for Winston's feet she used on her dobe..the best was their was at least 8 people in line watching me in tears feeling defeated ALL giving me their support and courage things will get better! .I am a manager of a family owned grocery store and this is how I want our store to be... what a team you have in Antioch and ill be forever grateful for all of them .CAROLYN thank you !”
“Been coming here for years. Sometimes everyday for a week. Staff has always been great at w answering questions. Cant beat the prices or warranties, and the quality of the products is higher than you would expect. Sammy helped me out at the register the other day and he was very good at making sure we knew about the current and upcoming deals, as well as the free gifts they sometimes give out to Inside Club Members. Really happy to have one close to home. Will be coming here probably for the rest of my life.”
“I had a kids pool party and after 4k in quotes more than a new heater 2x over between 2 combines being a mechanic I replaced the parts. Heater does not work. Desperate called Novonty and there friendly tech came out last minute and found the issue within about 15 min. I located the part and installed it 20 kids happy. That hayward tech deserves a raise! Probably would have solved issue without me spending 800$ in parts or my labor. Got a issue call them first. They don't rip you off!”
“It's Home Depot, so you can get most of the usual home improvement things. I would give it 5 stars, but the tools selection is mostly made in China and not worth the price.”
“I recently needed to pick up an online order, and although there was a hiccup with locating my item, the experience turned out to be remarkably positive thanks to the cashier who assisted me. Upon arrival, when the item wasn’t immediately found, the cashier promptly had someone also check another location and was extremely courteous, apologizing for the wait.
Throughout the process, she was not only professional but also proactive—at the first sign the item could not be found, she started reassuringly explaining the next steps. The store manager stepped in to assist, but it was the cashier’s initiative and clear communication that really stood out.
Ultimately, I decided to wait for the item to be delivered, and the way this situation was handled by the cashier left me impressed. She made what could have been a frustrating experience very manageable. She is a credit to Ace Hardware and exemplifies the type of service that builds customer loyalty. She definitely has a bright future ahead. Thank you!”
“They were quickly to remove the old carpeting they vacuumed and cleaned up then they proceeded to install the new car padding and carpeting and in a matter of hours I had a new beautiful new flooring”
6AM - 10PM
6401 Grand Ave, Gurnee
Hardware Stores
“I never have any issues at this location. The employees are courteous and down to eat, they stock much more than most of the other big hardware chains. As a guy that was in field services, I have come to know Menards like a 2nd home. Try sourcing all ma”
“It has a moving walkway to get to the second floor as well as an elevator. Very friendly staff. Oh and they have a piano player on Friday. Garden center is packed with bedding plants and supplies for what you need in your garden.”
“Always had great service at this location from paint, appliance, PRO desk, including the wide varities of product and knowledage sales people - this location is GREAT!!!”
“I had a fantastic experience at the Home Depot in Gurnee. The store was well-organized and had a wide variety of products available. The staff was incredibly helpful and knowledgeable, assisting me in finding exactly what I needed for my home improvement project. The checkout process was smooth and efficient. Even though I went into the self check out, the cashier was very helpful to scan all my items too! Overall, a great place to shop for all your home improvement needs.”
“I had an impossible bolt to find. I went through every option I thought I had until Jesus Rivas came to the rescue. He didn't give up and found me the bolts I needed. Thanks Jesus.”
“Wide varitey of supply options at this location. They even have ducklings ready to be taken home. The cashier Cathy was very nice and provided all the information needed after becoming a rewards member !”
“Very helpful on my lead blower purchase
**Update 5/28/2024**
The guys and girls in the service department are amazing! They keep everything I have running!”
6AM - 10PM
369 IL-173, Antioch
Hardware Stores
“There is a single Menard's location and ten miles of radio coverage in Antioch. I can attest to the exceptional service, well-maintained facilities, and organized environment.”
“Kitchen and bath Counter tops look very nice. I would recommend Ralph Libertyville designer he was very nice and helpful. Installers not so great but one of the 2 guys who did install looked to be in training and scratched a cabinet by accident. Not Lowes fault.”
“I had a fantastic experience at the Home Depot in Gurnee. The store was well-organized and had a wide variety of products available. The staff was incredibly helpful and knowledgeable, assisting me in finding exactly what I needed for my home improvement project. The checkout process was smooth and efficient. Even though I went into the self check out, the cashier was very helpful to scan all my items too! Overall, a great place to shop for all your home improvement needs.”
“The manager Maria in the evening is great. She was very helpful in getting my issue resolved and very professional. How customer service should be. Thank you again Maria!”
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“Awesome service. The lady at the online pickup area was so helpful and friendly. I wish I remembered her name to give her recognition in this comment—five stars on selection, value, and service.”