The AT&T Store in Schaumburg is highly praised for its excellent customer service and helpful staff. Customers have described their visits as smooth and enjoyable, with staff members like Jose and Xavier providing professional and friendly assistance. Jose, in particular, is recognized for his knowledge and ability to help multiple customers efficiently, whether it's setting up a new device or answering questions about plans. He is also noted for his professionalism and dedication, making the experience easy and pleasant. Xavier is appreciated for his great people skills and calming presence, especially when resolving issues like canceling Apple Watch cell coverage and combining multiple accounts. The store offers a wide range of phones, tablets, smartwatches, and connected devices from popular brands, along with flexible wireless data plans suited for various needs. Customers can choose from unlimited data plans, including prepaid options with no annual contracts or credit checks, and enjoy nationwide AT&T 5G service at no extra cost with their plans. The staff's helpfulness and professionalism create a positive shopping experience, making the store a favorite for many. However, one customer noted that the store was unable to provide a bathroom, which was disappointing. Overall, the Schaumburg AT&T Store is known for its great service and customer satisfaction.
9/2024 3* Not the most helpful place. Got wrong info from them, and they were not so accommodating with my individual requirement/ask/need. I don't really recommend this particular place.
June 2024
Such a great experience with Brandon here. Get there early and get comfortable.
June 2024
Brendan is the man! Never had such a good experience at a phone store before. Super knowledgeable and helpful.