Cricket Wireless Authorized Retailer offers flexible cell phone plans with unlimited talk, text, and data, without requiring an annual contract. Customers appreciate the friendly and knowledgeable staff who provide great customer service. In particular, employees like Jose and Lisa are praised for their patience, helpfulness, and making the process of upgrading phones or getting new lines smooth and easy. Many reviews highlight the staff’s willingness to go the extra mile, with some mentioning exceptional assistance in transferring data or fixing issues with locked phones. Tony stands out for his dedication, spending extra time to resolve problems and ensuring customer satisfaction, demonstrating a genuine commitment to helping customers. Overall, the store is known for its helpful, friendly team that strives to make every visit pleasant and hassle-free. Customers feel confident recommending this location to friends and family for quality service and support.
Went to the Schaumburg location glad I did. Lisa is extremely knowledgeable friendly and kind. Thank you so much Lisa!
November 2024
Jose was awesome ...so helpful and patient he walked me through the whole process of switching to new upgrade my new phone. I've been a cricket customer for 6 years and no one at cricket ever took time to help me so much! Thanks Jose! We will be back
July 2024
Great service with super friendly staff. Really helped in terms of getting a phone transferred over and making sure all the data and the phone worked before we left.
