Key Mortgage Services, Inc. has received positive reviews for its efficient and professional mortgage assistance. Clients appreciate the company's ability to handle complex processes smoothly, often securing loans in just three weeks. Loan officers such as Lidiia Dobrus, Bernard Dugandzic, Luis Segura, and Javier are praised for their responsiveness, knowledge, and patience, making the experience less stressful and more understandable for clients. Many reviewers highlight the clear communication and attention to detail provided throughout the process, with some emphasizing how their expectations were exceeded, especially regarding lower-than-expected closing costs and quick closings. The team’s professionalism and dedication to supporting clients are consistently noted, fostering confidence and satisfaction. Overall, Key Mortgage Services combines industry-leading technology, operational expertise, and in-house underwriting to ensure personalized, efficient service, making them a trusted choice for homebuyers in the Chicagoland area. Their commitment to client care and smooth transactions has earned them strong recommendations and recognition as a top lender in the region.
Alanna and her team were outstanding! We highly recommend them. Alanna is extremely knowledgeable and was always available to answer questions and guide us through the process. We very much appreciate the expertise of Alanna and her team and we are grateful for their wonderful service!
September 2026
Key Mortgage was very helpful with my recent condo purchase in Chicago. They were always available to answer questions, and many documents were available online, so closing took only 30 minutes. With this being an out-of-state purchase, their online tools were essential.
August 2026
This is my second home purchase working with Melissa, and I truly can’t recommend her enough. She is the best of the best. Incredibly responsive, knowledgeable, and always one step ahead. She makes what can be a stressful process feel seamless, and I wouldn’t want to do it with anyone else!
