Warehouses in Schaumburg, IL

“Costco has long been one of my favorite places to shop, largely because their exceptional customer service sets the benchmark for excellence. I frequently visit the Schaumburg location, and I would like to recognize two outstanding employees there: Dan and Carmelina. They truly embody what exceptional customer service looks like.
I’ll share one example about Dan. I recently purchased a vitamin, and after checking out, I noticed the price on my receipt was $7 higher than what I had seen on the shelf. I approached Dan at the service desk and offered to go back to the aisle to take a photo of the price tag. Instead of asking me to do that—as many others might—Dan immediately took it upon himself to run to the aisle, take the photo, and bring it back to show me. On several other occasions when I needed assistance, Dan was equally helpful and solution‑oriented. Dan, thank you for your outstanding service and dedication.
Carmelina is another exceptional team member. She is genuinely friendly and always willing to help. When she worked in electronics, she once recommended a pair of over‑the‑ear headphones based on her own research and experience, and her guidance was spot‑on. There have also been times when I had issues with products, and she assisted me with the same kindness and professionalism. Carmelina, thank you as well for your consistent support and customer care.
Costco should be proud of employees like Dan and Carmelina—individuals who elevate the customer experience and represent the company with excellence.”

“Returns in the front of the store. Fast and easy. No coupons today like there often are with a return. Didn't go through the rest of the store as a result. Return process easy though and staff polite and responsive. First time at this store location. Front seemed clean, bright.”