Aerie Store is a popular destination for fashionable and affordable apparel, particularly known for its friendly and helpful customer service. Customers consistently praise the store's employees, who go above and beyond to assist shoppers. One reviewer highlights the excellent service provided by Karina, who expertly measured and recommended the perfect bra style to complement the customer's special occasion attire. Another customer, Selena, was equally impressed with the employee's kindness and willingness to provide numerous options to find the ideal leggings. While the overall experience is generally positive, one customer had a less than ideal encounter. The employee attempting to measure the customer for a bra lacked the necessary knowledge and kept forgetting to return with the correct size, leading to a frustrating situation. However, the employee's kindness and attempts to be helpful were noted. Customers describe Aerie as the quintessential teenage girl store, offering highly fashionable and affordable merchandise, though the quality is sometimes questioned. The Old Orchard location, in particular, is praised for its exceptional customer service, cleanliness, and pricing. One employee, referred to only by a letter of the alphabet, is singled out for her exceptional assistance, professionalism, and friendliness, despite being a relatively new hire. Overall, Aerie Store is a popular destination known for its fashionable offerings, competitive prices, and dedicated staff who strive to provide a positive shopping experience for their customers.
I'm not much of a bra wearer but had just bought an expensive gown that needed one, so I ran in here all a tizzy and Karina was super helpful, she measured me and suggested a bra style based on the gown. The final look was literally STUNNING, that bra put it all together. Thank you so much to Karina and Aerie you saved... read full comment
September 2025
I came in about last week looking for leggings and she was so helpful and kind. She grabbed me more options than I asked for and I ended up buying great pieces. Her name was Selene.
May 2025
Customer service is incredible here! Love this store so much!!