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“Carmela is absolutely incredible! I came into the store with a mix of returns / exchanges (it was a mess on my part) but she was so amazing. Patient, understanding, helpful, friendly, it just keeps going! This BR is super lucky to have her and her team there. I usually shop online but if she and BR were closer to the city I’d definitely change to an in-store shopper! I can’t thank Carmela enough! 100/10 experience!”
“The staff are kind and knowledgeable and the quality of products is superb.
Yes, items and gear are expensive and even with sales can be cost prohibitive, that said, it’s worth checking out!”
“We went to get my husband Tux fitting and Sam was great. Very efficient, great communication, explained everything throughly. Great customer. Overall great experience! Would recommend for future rentals.”
“Great store. The merchandise is always perfectly displayed, within reach with complimentary items. The employees are very helpful, and make sure you have a good experience. They're great finding sizes and colors while you shop, and since the store is compacy, you get continuous customer service. Great concept and great clothes!”
“The inside of the store was nice. They have this new type of shoe called slip-ins. Very nice type of shoe especially if you need shoes that are non-slip.
Unfortunately, the one young girl who checked me out at the counter was not very friendly or engaging. I asked if they recycle their materials such as boxes and shoe inserts instead of throwing them out. She did not seem to care and expressed no interest in doing so.”
“For being a plus size woman I enjoy shopping at this store. They offer up to 3X or 4X sizes. They also offer up to size 30 in jeans. The parking lot is free and has a lot of options. The staff was very helpful and friendly.”
“Excellent quality and friendly staff. The salesperson, Eddie, helped me find the perfect sweater in the right color. He made my experience very easy and enjoyable. I recommend the product without any questions. Thank you!”
“Needed to grab leggings for a trip quickly. Came here just before closing. Alison & Ari were beyond helpful. Ari looked through several shelves and went to the back to find what I needed. Alison made sure I was up to date in the specials and was super helpful on helping me find leggings that matched my needs.”
“Vicky was an absolutely amazing worker, she helped me pick out a surf tee for the waves this weekend. Sold me on the go shorts pairing it with the performance polos since they're lightweight and wrinkle free so it stays fresh in my luggage on my trip”
“I’m leaving this review to give props to Chasity. 2:47 pm 8-15 (yesterday) I encountered an employee at the register that was incredibly rude. Chasity swooped in and saved the day with her incredible customer service. She was warm and informative. The other girl didn’t want to be there and didn’t want to do her job. Thanks Chasity!”
“I came to Tilly's on a mission: to find black jeans in a style/cut that fit me well. Being a small person, finding men's clothes that aren't huge on me is a challenge. In addition, many of the styles have been popular for the last decade make me look like a pear. Not what I'm going for.Needless to say, it was extremely comforting and refreshing when Jaime, one of the amazing people who was working that day, came to my aid. They helped me identify cuts that would accentuate what I want, hide what I don't like, and help me love my presentation. For the first time ever I was able to look in the mirror and see the goth boy that had yearned to be seen- and I even felt handsome.Jaime was extremely compassionate, validating, and went above and beyond to help me. I left feeling confident, seen, accepted, and excited to share my true self with the rest of the world. I am extremely grateful to Jaime for their support and highly recommend Tilly's if you want a wide variety of clothes, warm and welcoming staff, and a wonderful experience all around.”
“Very helpful and professional staff. Found a lovely dress for a formal wedding I am going to. Sandra even helped me pick out a fabulous clutch to go with the dress :)”
“The product I came for was unfortunately not in stock at this location, but Safara from the fragrance department was very attentive and very pleasant to be around for our short interaction. Thanks Safara”
“Went here and bought my first real suit. Leif and all of his colleagues were extremely helpful! Experts with suit fitting and worked super well as a team even calling their tailor to answer one of my questions. I read some negative reviews and can disprove all of them. Highly recommend coming here when there is an active sale though because it definitely on the pricier side when paying full price. I came during a 30% store wide sale and got a full suit for ≈$700.”
“I'm not much of a bra wearer but had just bought an expensive gown that needed one, so I ran in here all a tizzy and Karina was super helpful, she measured me and suggested a bra style based on the gown. The final look was literally STUNNING, that bra put it all together. Thank you so much to Karina and Aerie you saved my life”
“Ask for Seth, he’s so knowledgeable and helpful, this business is so lucky to have him. He is so dedicated and detailed. Having an honest person give you their opinion is refreshing. Kudos to him!”
“I was at the Old Orchard store and it was a madhouse! The sale items were wonderful and Lexi was calm and collected as I checked out even as an angry, crabby entitled woman behind me was berating her to “hurry up! How long this gonna take?”Lexi remained kind and helpful and full of the Christmas spirit despite this grinch of a woman. Thanks Lexi for being so professional.”
“I was in the other day. While waiting in the returns line. I witnessed a young man with piercings and brown hair assist 3 women who were very quite rude. Somehow this young man was able to solve the issues they were having and even was able to crack some jokes with them after the fact, leaving them with smiles. All while simultaneously also printing receipts and helping the other cashiers. When it was finally my turn to do my return, the cashier told me I was past the return limit. I asked to speak with a manager. Turns out that young man was the manager. I explained my situation with poor health and the struggles I’ve been going through. And without hesitation, the manager showed real human emotion and immediately began to process my refund. Stating “No more needed to be said, I understand, and I got you.” It nearly brought tears to my eyes. I’ve had the worst couple of months and to be seen and heard so easily in that moment was truly powerful. I didn’t need to over explain my personal life. He saw and understood the circumstance and helped me in that moment. I’ve never been so moved to write a review. But that young man deserves to know how kind and wonderful he is.”
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“Very organized. Diverse options in casual, sport, dress. Friendly, knowledgeable staff. It is a very comfortable environment for bigger folks. Great service for masculine presenting wome.”