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“I wanted to personally thank Longe Shungu for his outstanding customer service throughout the years. He has helped me with auto and personal loans, and has been extremely thorough and providing me sound advice, and providing me with all angles to consider in my financial needs. He is a valued member of FNCU.”
“I belong to PFCU since they took over the former Leyden Credit Union which I joined in the 1980’s. At that time I was very pleased with the service and the employees. Since PFCU took over the office in Franklin Park several years ago I have experienced nothing but excellent customer service and customer care which I never found at any bank. Today they worked with me from their Morton Grove location to successfully cancel a large duplicate transfer which was in progress. I would like to recognize Lizbeth and Heidi (and Maria when I work with her) for their efforts and commitment to customer service and support. I highly recommend them as your bank.”
“Great customer service from this bank! I have worked with both Stephanie and Lori and they have been a huge help working with me on my mortgage, heloc and helping me to open a business account!”
“Walked in a Friday evening about an hour before close to get an issue resolved in regards to opening an account and we couldn’t be happier with the level of service we received from Mariam. We loved how she was eager to assist us, answer any questions, and provide us with tips for success. We can’t wait to see where this business goes.”
“Thank you so much to Lynne Huck! She was very helpful and I appreciated her assistance with my CD accounts and online account set-up! Big kudos to Lynne! - Cynthia L”
“All I can say is that I received top notch service, Longe Shungu went above and beyond, Can we have him cloned? LolWe need more people committed as Longe is to customer excellence, and to first northern credit unionsProtocol and proceduresThank you P.A.M”
“Caroline Firore was an absolute dream to deal with, wonderfully patient and incredibly helpful. I couldn’t have asked for a more helpful representative! She should definitely be recognized for her great customer service techniques!!”
9AM - 1PM
5000 N Cumberland Ave, Chicago
Credit Unions
“We had a great experience working with Khrystyna during our auto refinancing process. She was professional, efficient, and answered all of our questions clearly and promptly. Her communication was excellent, and she made the entire process smooth and stress-free. On top of that, she was very pleasant to talk to, which made the experience even more enjoyable. We truly appreciated her support and would highly recommend working with her.”
“It's a very professional credit union, the staff is friendly, I never have waited for more then 10 minutes before being helped. Security guard on site. Easy by bus or train, parking can take a minute .”
“U guys are unbelievable seriously best employees and costumer service and mechanics u guys seriously rock trust me ima be riding Passats all my life love u guys ❤️Seriously took care of me ?”
“I have been a member for many years and truly value and respect this credit union. The staff is efficient, reliable and very welcoming. I can't say enough about the amazing staff Maggie, William and Rebecca. Wonderful job!”
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“I've been a member for a very long time. They have always been friendly and helpful. Their rates are always very competitive. They are a superior option to a big corporate bank.”